Today Only Bundle No 1

[Mawa]

Hello ScanCare,

I bought the 'no brainer combo' on Saturday and had real problems getting the machine to even POST, it would power up then shut off then start back up then shut down and repeat.

I tried resetting the CMOS and checked connections etc. Eventually tried the bare system of just PSU, CPU & Cooler, One stick of Ram and onboard VGA. It then posted. Thought everything was ok so put the other stick in the Mobo in the Dual Channel slots as recommended in the Manual (Slots 1&2) and it started with the power cycling again. It will only let me use both sticks of Ram in Single Channel mode (Slots 1&3).

I've run Memtest86+ in Single Channel mode and both sticks pass. Have been able to install Windows 7 64bit etc and the system works but there is obviously something wrong if it won't run the memory as it should. What should I do from here?

[Mark@SCAN]

Hi,

Can you please confirm the board you have is: GA-Z68AP-D3

If so, please ensure that with 2 sticks of memory installed that they are in the white coloured slots.

Regards

[Mawa]

Can you please confirm the board you have is: GA-Z68AP-D3

If so, please ensure that with 2 sticks of memory installed that they are in the white coloured slots.

Hi Mark,

Yes the board is the GA-Z68AP-D3 Rev 1.0.

I have tried both sticks in paired in both the matching white and blue slots to no avail it refuses to POST, it just starts up then shuts down then repeats. The only way it will POST is either with a single stick of Ram or with both sticks in alternate colour slots i.e one white one blue.

Also it doesn't seem to have anywhere to plug the front USB 3.0 connector on the NZXT case. The front case header is much larger than the onboard F_USB 3.0 port, but this is more of a niggle than anything.

[Mark@SCAN]

I would suggest your then return the board, CPU and memory to the store for testing. Please remove the board from the case before returning to the store.

If you are unable to return to the store in person please advise and I will generate an RMA number for you to post the goods back for testing.

Regards

[Mawa]

Ok then, so Board, Ram and CPU barebones it is.

Unfortunately I can only make it in on Saturday is that ok?

[Mark@SCAN]

Saturday is fine, our technical reception staff are available 10:30 - 16:00hrs on a Saturday.

Regards

[Mawa]

I may be able to get someone to bring it in tommorow, do I have to be thereor can he sort it for me? He built the pc with me so knows the issue etc.

[Mark@SCAN]

No you do not need to be present however the fault would need to be confirmed before replacements issued. Depending on how easy or not the fault is to replicate the parts may need to be booked in.

Regards

[Mawa]

Not a problem, as long as its sorted I don't mind. If the problem is replicated and diagnosed will I be able to get replacements tomorrow?

[Mark@SCAN]

Providing whatever is confirmed to be faulty is in stock yes.