ASUS 5450 order error

[Naan_H]

Dear Scan,

Unfortunately there seems to have been an error in your system regarding my order.

I placed an order for

LN32836 - Asus 5450 EAH5450 SILENT/DS/1GD3(LP)

but have been sent

LN32089 - EAH5450/DI/1GD3(LP)

instead.

I know there has been a mistake in your system as i specifically ordered LN 32836 as this card has displayport and supports eyefinity - the card i have recieved does not support this feature and is useless to me. It also seems the card i received (LN32089) has been opened previously and is a previous customer return (seals broken).

The card i have recieved has also been out of stock for some time and has been due in stock since January 27th - as your website currently states. So there was no way i could have ordered it and received it as a next day delivery ( i ordered on 11/2/2012)

The asus card with displayport was in stock and as i have 3 monitors, this is the only card that would work with my setup.

For some reason your system changed my order to the HDMI version!

I would like to return the card for a full refund and be reimbursed for sending it back to you - the error ocurred through no fault of my own. And the card i had wanted is now out of stock. When will it be back in stock?

Many thanks

PS sorry i have come across a bit short in my tone - i had taken a day off to await delivery and received the wrong card! Its just really frustrating

[Mark@SCAN]

Hi,

Please accept my apologies for the inconvenience.

I have asked one of my colleagues in our customer service department to look into this query and we will update you further once as soon as I more information.

Regards

[Naan_H]

Many thanks mark , really appreciate it

[Naan_H]

hi i have a quick question regarding returning the item.

i have been given an RMA number and am happy to return the item under DSR. i see that there is a turnaround of 10 days, which is a long time.

Can you confirm the ASUS 5450 with displayport is in stock? As i need the card soon is it possible to return this card and setup a new order for the displayport 5450 so i can get it before the weekend?

many thanks for any advice!

EDIT - Mick is kindly sorting this out for me! Thanks you so much, and great service!

[Naan_H]

Hi all,

just a quick question. My RMA has been received and i am going to be refunded/credited back the payment - how long does this usually take?

[Mick@SCAN]

Naan_H,

I can confirm that you were refunded on the 24th of February, please allow up to 3-5 working days for the refund to show in your account.

Kind regards,