Asus monitor issue

[PJ1788]

I am also having a problem with a VG278H monitor that was DOA. Contacted Scan and all they would do was give me the telephone number to ASUS. Contacted Asus on the 19th December and completed their RMA procedure, but so far no replacement monitor. Every time I try and contact them they say it is out stock.

[Mick@SCAN]

PJ1788,

I am sorry to hear about the problems you are having, please provide us with your invoice number or submit a query via our online query system https://secure.scan.co.uk/aspnet/sup...px?QueryType=R and we will look into this for you.

Kind regards,

[PJ1788]

The invoice number is ******and the RMA number I got from ASUS is *******

[Mick@SCAN]

PJ1788,

Thank you for the details, I have emailed you directly via our query system, once I recieve your reply I will speak to Asus.

Kind regards,

[PJ1788]

I still have the monitor. ASUS replacement procedure for monitors is for them to send out a new monitor, and I exchange that for my monitor, i.e. the courier will give me the new monitor and take the old one.

They have never given me an ETA when the monitor will be replaced, they just keep on telling me the monitor is out of stock, and this has been since the 20th December 2011.

[Mick@SCAN]

PJ1788,

I have contacted Asus directly to find out what the problem is. I will keep you posted via email as soon as I get further replies.

Kind regards,