Have I just been fobbed off by Scan's RMA team (..again?)

[lanceuppercut]

I ordered some Corsair memory a few years ago from Scan, it's got to the point where in the BIOS it won't recognise both sticks as the memory detected is half what it should be and Windows 7 finishes its install then blue screens. I take out one of the pairs and the BIOS detects the correct amount of memory and Windows installs first time.

As it has a lifetime warranty and I email Scan to get it RMA'd, after an email to'ing and fro'ing, I get told that its not in stock and I need to contact Corsair directly.

This is what i have, granted its out of stock: "Corsair Memory XMS2 2GB DDR2 PC2-6400 (800) Dual Channel Desktop" but then this: "Corsair Memory XMS2 1GB DDR2 PC2-6400 (800) Dual Channel Desktop" is the same thing only in singles and in stock, why am I not able to get 2 of those as they are in stock?

Unfortunately this isn't the first time I've found Scan's RMA to be less than helpful, half a year ago my OCZ Vertex 2 dies, I RMA it, it is tested as broken by Scan and then no progress for a week and it wasn't until I sent an email following up, I got an instant reply saying it wasn't in production anymore, so here is an alternative. What annoyed me is if I didn't email in to chase a ticket that hadn't progressed, would anyone have gotten back to me? Maybe that was just a one off so I let it slide..

Fast forward a few months later and my 2nd OCZ Vertex 2 dies, and guess how the RMA process went. I knew the same thing was going to happen and sure enough it did. I explain I was unhappy about the service, no real reply to that at all. I did ask to be sent a different SSD as I wasn't happy with OCZ anymore but got flatly refused, well not refused, just got "generic response'd" offering an Agility 3. In the end I had to take it but I suppose when (not if) that dies I can always get a free replacement from Scan later down the line as I'm not being offered the opportunity to switch to an Intel SSD.

[SUMMONER]

They offered me an Agility 3 in exchange for my faulty Vertex 2 too, but agreed to let me pay an extra £10 for a Crucial M4 after I asked.

I think that's what you call the returns lottery, all depends who is working that day and whether or not they had a quiet minute to have their cuppa yet.

[DavidM]

If you can pm me with the invoice number, i'll pass the details over to someone to look into this for you after the bank holidays.

[lanceuppercut]

They offered me an Agility 3 in exchange for my faulty Vertex 2 too, but agreed to let me pay an extra £10 for a Crucial M4 after I asked.

I think that's what you call the returns lottery, all depends who is working that day and whether or not they had a quiet minute to have their cuppa yet.

It's not even the fact that they wouldn't let me switch drives other than the one they kept insisting on, it's the week long delay of when I had to email them chasing for them to email me back quite quickly to more or less say "oh sorry, we don't stock that anymore but didn't have the sense to email you as soon as the RMA was approved" --once was "acceptable" but the same thing twice? Hmm!

The delay the first time I could let slide but the exact same thing happening again for the 2nd time? Wasn't happy about that but had to give in as I needed a replacement asap, so couldn't spend the time arguing with the brick wall.

If you can pm me with the invoice number, i'll pass the details over to someone to look into this for you after the bank holidays.

PM sent, much appreciated!

[Mark@SCAN]

Hi Matt,

I have had chance to review the correspondence between yourself and our returns team in relation to both the SSD and the memory.

Firstly I would like to apologise for the delay in relation to the SSD, there is no excuse you should have been notified earlier that the original Vertex 2E you had returned had been made end of life and offered the Agility 3 drive much quicker that you were.

I can see the Agility 3 was delivered to you on the 28/03/12 and I trust it is still working? it may be of interest to you that OCZ have just released updated firmware for the vertex 3, agility 3, solid 3 etc drives: http://www.ocztechnologyforum.com/fo...ady-for-update

With regards to the memory we appreciate that it is supplied with a lifetime warranty from Corsair and SCAN will honour this warranty for as long as we still stock the product, however as the memory was purchased originally in April 2007 it is now over 5 years since we supplied the original product and the same product is now end of life.

It is for this reason that we have referred you to Corsair who will be able to replace the product with an identical like for like replacement.

If you would prefer for us to replace your memory with the following that you suggested: LN11283 we can, however we can offer no guarantee that these will work as a matched pair in the same way the original did, also note it is lower in specification to that of the original memory purchased, i.e. CAS 5 vs CAS 4.

Regards

[lanceuppercut]

Hi Mark,

Both Agility drives (so far) are still in working order, I'm in the "if its not broke.." camp so tend to avoid messing around with FW. I wasn't too pleased that I got stuck with the same no-communication delay the 2nd time around, especially when I think I actually mentioned that I had RMA'd a similar item and that was what happened. That clearly fell on deaf ears.

I'll contact Corsair as there isn't much point running a different spec memory as I have another 2x1gb Corsair pair in the machine.

Thanks for getting back to me.