MSI Motherboard RMA PROCESS

[csgohan4]

RMA number: 269092

Item: MSI Z68A-GD65 Gen.3 MoBo


I have sent the defective item by guareenteed next day delivery so should be with on 8/6/12. I understand this will be delivered to MSI for testing.

I want to know what the average turnover time will be from you guys getting it, to me getting it back either new or repaired.

[csgohan4]

I see SCAN have received the RMA at 1143 on 8/6/12 but no update on the Progress on Scan's website????

[csgohan4]

Any update from SCAN? I see it's still not updated on the SCAN wesbite. Or do I wait till next week for an update?

[K3V]

if it's being forwarded to MSI for testing then it will be received my scan (which you already know)

then once it's been processed by scan/checked over (most probably early next week now) it will then be forwarded onto MSI, (even if scan process and forward onto MSI this weekend , they won't receive it until monday)

then it's roughly 7-14 working days at MSI once processed depending on their load/availability on replacement if needed, then sent back to scan

same process: received by scan then processed then sent back to you

edit: so you could say upto a week at scan(2-3 days each way plus shipping etc..) plus 7-14 days at msi = 14-21 working days ish

[csgohan4]

SCAN please provide update that you have received, tested and sending to MSI

[Mick@SCAN]

csgohan4,

I have chased this one up for you and have been advised that the replacement should dispatch today, once I have been given the tracking details I will email you directly.

Kind regards,

[csgohan4]

Ahh,

I was wondering why I had an order number suddenly in my inbox, thought someone had hacked my account lol. It seems you have it in stock so good I am getting one so soon, rather than wait for a replacement from MSI

Customer service at it's best

[csgohan4]

Hi I received the replacement today and after updating bios and loading my old overclocked profiles with tweaks, it's fully working. Thanks SCAN.

I was also wondering that the replacement is not new, the box and MB have both been opened before. Are these repaired MB from MSI?

[Mick@SCAN]

csgohan4,

From my understanding the board was new from stock, however our warranty team inspected the replacement and placed your original accessories in the box before it was dispatched.

Kind regards,

[csgohan4]

Thanks for clarifying this for me. I am pleased with the new working motherboard, strange the old MB failed, I heard a pop but there are no busted capacitiors I or your colleagues saw.