RMA update

[teppic]

I returned a Palit GTX 460 graphics card to you under warranty, which was tested by you and confirmed as dead, and sent off to the manufacturer/supplier on 9th May for repair or replacement. I was initially told it would take up to 28 days to resolve, and it's been over a month now and its status on the website hasn't changed.

I raised a returns query a couple of days ago to ask about it but I haven't had any response. Could you get back to me with more information?

[Mick@SCAN]

teppic,

I am sorry to hear about the issues you are having, I am currently investigating the reason for delay and will be in contact ASAP.

Kind regards,

[Mick@SCAN]

teppic,

Just a quick update, your replacement card will be shipped today, once I have been passed the tracking details I will update you via email.

Kind regards,

[teppic]

Hi Mick,

I received the replacement GTX 460 this afternoon, and will test it out later. Thanks for sorting out the problem.