SCAN.care@HEXUS
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Hi all,
Although I am liaising with Scan on this via email, posting publicly tends to get a better response.
I made an order on Tuesday, selecting delivery deliberately for Friday, when I knew I would be able to take the day off work to receive the delivery. Everything was displayed as in stock when I made the order, and I received all the usual confirmations as the order progressed.
Late on Thursday I got an email saying my order had been delayed due to an item being out of stock.
My grievences are as follows
1) Why weren't the items reserved for me when I made the order (as they were displaying in stock at that time)
2) The thing that is delaying a rather large order is a £5 case fan that is easily substitute-able. Why wasn't the rest of the order sent and that part cancelled?
3) Why was I contacted so late on Thursday, if I had been contacted early on Thursday (or even on an earlier day!) I would have been easily able to select a replacement fan, or tell you the fan was not essential and thus been able to receive the rest of the order.
I have to say I'm very disappointed, I made the order well in advance of when I wanted delivery because I knew I had a specific day off. This was supposed to mean that any problems such as stock could be sorted out in time that the order could be definitely delivered on the Friday. It is so strange because it contrasts so sharply with another order that I made last week where I was contacted to say there was only one item left of an item I ordered, and it had damaged packaging, and asking whether I would like to cancel it or take the one with the damaged packaging. This query was made in good time that the order was able to come out to me the same day and arrive on time. At the time I was thinking "Great Scan service as usual", and yet that has now soured rather quickly!
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