Rma zotac gtx 480

[RichardH754]

Hi, just had my RMA accepted from Scan, I was told on the phone that Zotac cards were sorted out in the UK?

Also I have been sent an E-Mail from Scan saying the turnaround time is 5 days?

Now when I phoned them today to see how its going, I get told its going to take 28days!

All I want is another GTX 480, they have some in stock, ok they are not Zotacs but who cares.


Anyone know how long this is going to take?

thanks

[Mick@SCAN]

RichardH754,

Please provide us with your returns number and I will look into this for you.

Kind regards,

[RichardH754]

Thanks for getting back to me

RMA No:******

[Mick@SCAN]

RichardH754,

Having checked the details you have had the card since 2010, it is now covered under the manufacturer’s warranty.

As such we are returning the card to the supplier/manufacturer in order to obtain a repair or replacement, this process can take up to 28 days.

Kind regards,

[RichardH754]

Have you got any news on my RMA as I have heard nothing still?

[ehhhhhhh]

Sorry for the hijack, but I'm in a similar situation. it's 2 months now and I'm still waiting for my cards to be replaced or refunded. I barely get any response via email or pm.

[Domestic_Ginger]

Phone is the way to go.

Tried e-everything on my return last year but it never worked. Phoned and was done in 10 minutes!

[RichardH754]

How long was you waiting for your RMA?

Its been almost 28days

[ehhhhhhh]

How long was you waiting for your RMA?

Its been almost 28days

it's 67 days and counting... :S

[RichardH754]

Well still no news, rang Scan for the 6th time and was told I would get an update by the end of the day!

Guess what, Nothing!

[RichardH754]

There is no set time limit I have been told, so it could take years to be sorted then!

[Mark@SCAN]

Hi Richard,

Our returns team are now dealing directly with Zotac rather than our supplier, when we spoke yesterday afternoon it was already quite late in the day. Apparently Zotac support are based somewhere in Europe and are an hour or so ahead of us, as such we didn't hear back from them before 17:30.

I have been informed we expect to hear back from them this morning, I can only assure you I will update you as soon as I have some useful information for you.

I sincerely apologise for the delay.

Regards

[RichardH754]

Thanks for getting back to me

Any news then?

[Mark@SCAN]

Hi Richard,

Just tried to call you to discuss but there was no answer on your landline.

Could you please call me back at your earliest convenience.

Regards

[RichardH754]

My house phone is now on.

Thanks