Query regarding refund on returned item

[Toon]

Hi.

I recently returned an item from an order for refund (on RMA 272152), as I no longer required it.

I received an email on Friday 10th August, saying:


"Current status of your RMA: Completed

We can confirm your returned goods have now been fully processed and replacements issued / refund authorised."


Then on Tuesday 14th at 10.04am, I received another email, saying:

"On the 11.8.12 we attempted a refund of £171.80 It appears that the refund has bounced, according to our accounts team we can issue a cheque refund. Please can you reply directly to this email quoting olq ref 1061047 to confirm the name the cheque is to be issued to and the address you wish us to post the cheque to.

Please do not hesitate to contact us for future requirements."


I replied soon afterwards (at 10.13am), stating that I want a refund issued to my paypal account, as this was the original payment method, and I do not want to be sent a cheque as it will take much longer to process and have the money available to me compared to going straight into my paypal account. I have not received any reply since then.

I am also wondering what is meant by "the refund has bounced"? Surely it is a simple task to refund the money to the same paypal account that was used to pay for the order?


Thanks

[Mick@SCAN]

Toon,

I am sorry to hear about the problems you are having, our payments department are currently looking into this issue and will be in contact with you via email or telephone.

Kind regards,

[Toon]

I received an email on Thursday 16th August, saying:

"We have been made aware that there was a problem with PayPal transactions on the 14/08/12 as your refund was done on this day, it may take a few days longer before you see it in your account.

We have spoken to PayPal today and they are currently working to rectify this issue and we apologise for any delay. When we have an update for when it is resolved we will update you by email."


It is now Wednesday 22nd August, and I have not had any payment/refund into my PayPal account, or any further contact from Scan. If this was a matter of just a few pounds, I wouldn't really mind, but it is over 170 pounds. I was planning to purchase a GeForce 670 graphics card this week, but I cannot afford to until this refund is processed, and I very much doubt that I buy it from Scan if this saga is indicative of their usual aftersales support.