Rma 274476

[cane316]

Hi

Sent my board back as the sound chip had stopped working. Checking on the DPD tracking you received it first thing Friday morning (14th) but the tracking page on the scan page still has its status as 'Authorised'.

Can you give me any idea when the board will be tested and a replacement sent out? Use this computer for work so I'm a bit stuck without it.

thanks

[cane316]

updated to 'Awaiting replacement / credit'

[cane316]

I phoned this morning to ask how long this was going to be and was told that it would be a few days for a replacement as it is out of stock but on the website it shows as being in stock and delivered on the 20th (tomorrow)

any idea why this would be?

[Mark@SCAN]

Hi,

Not sure what time you checked the website but it is possible the website had not updated when you checked it however the staff member you spoke to has access to realtime stock levels and as such advised correctly the current out of stock status for this item.

It is currently marked on the website as a pre order item with no E.T.A.

Is there another board you would consider as a replacement rather than wait for it to come back into stock or we can process a full refund.

Regards

[cane316]

Hi,

Not sure what time you checked the website but it is possible the website had not updated when you checked it however the staff member you spoke to has access to realtime stock levels and as such advised correctly the current out of stock status for this item.

It is currently marked on the website as a pre order item with no E.T.A.

Is there another board you would consider as a replacement rather than wait for it to come back into stock or we can process a full refund.

Regards

How do I go about getting a refund? phone up returns?

thanks for the reply

[Mark@SCAN]

Hi,

Looks like you called and spoke to one of my colleague's shortly after your post and I can confirm a full refund will be processed.

Regards