XFX HD7970 DD OC problem & Stock photo not the same card ?

[Andi-C]

Hi Scan.

Bring the thread here.



I bought a XFX HD 7970 DD/OC & I have a problem with it !



The problem I have is I have a 1440p Hazro monitor & the card has two DVI ports, one being single link & the other duel link. Now I can "only" use the Duel link as I don't keep another screen around or have duel monitors, this is where the problem starts - I have a blank screen & I can't view or enter my UEFI/BIOS as the primary ports on boot are ether the HDMI or the single link DVI (I borrowed a screen from work to test this) ! If My over clock fails or I need to get to my UEFI to boot to another drive I can't ?

Your photo's on the product page (Stock photo's) show only one DVI port on the card/PCB & the Tech spec also show only one DVI, this is version 1 (Duel link only) & this was what I needed but the card that was sent was the version 2 of PCB & has two DVI ports & the wrong one being the primary port ???

http://www.scan.co.uk/products/3gb-x...-dvi-i-hdmi-mi

This is an issue that could leave my PC renderd useless if i have a problem with in UEFI.

I'm not going to say you miss sold me this card as you may not of known about this problem & you service is second to none, thats why I alway buy from scan.

Can I return the card or exchange for another ? If I can return & exchange (I will pay the extra for a higher price card) is it going to cost me to return it ?

[Demonwar]

If you are within 7 days of buying then send it back using distance selling. If not it's upto Scan I believe.

[Andi-C]

Thanks. Made contact today on there Web site, just waiting for a reply !

[Andi-C]

Sorted, thank you scan...

[Andi-C]

Just an up date this thread & to say thank you for an easy return.

It was picked up yesterday (Monday 8th) @ 1pm & I've got conformation on a refund 4pm today, I've never had to return any thing before online & this has been a breeze !

I'll be back again !