Rma 290057‏

[VideDrone]

Hi, I am interested in an update over RMA 290057.

I returned a DoA XFX 7950, as the fan was not functioning properly. I was informed that scan.co.uk received the returned item on the 11/12/12, and that it was forwarded to the supplier/ manufacturer, and that I would receive further updates. A week past and I heard nothing, so I sent another email asking for another update. All I was told was that they were looking into it.
Now, nearly a month later, and nothing new, I was wondering if I could get a real response here.

Also, I was interested in either a refund, or credit, as I would prefer to get another card, instead of the one I returned.

Thanks for reading.

[watercooled]

It was DoA, so the responsibility of the seller surely?

[VideDrone]

That information chart will be handy in the future, thanks!

[Mark@SCAN]

Hi,

Please note the card was not DOA, goods delivered 06/11 fault reported 04/12 customer indicated the card was working fine initially then the fan began to make a grinding noise.

I can confirm the card has been returned to XFX for testing. I will chase it up first thing in the morning for you.

Regards

[VideDrone]

Well, it seems I used a poor choice of words. The fan always sounded strange, but it just got worse with time.

Regardless, Thanks for your help.

[Mark@SCAN]

Hi,

XFX have updated the status of this card to "faulty" on their returns database so I have requested a free of charge warranty replacement is shipped out for you today.

Regards

[VideDrone]

While I'm glad that this has been resolved, and I don't mean to be awkward, but I was wondering if a refund is possible? I was interested in upgrading to another card, and to pay the difference.

[Mick@SCAN]

VideDrone,

It looks like the card is already on its way to you, I have requested that it is returned to Scan for a full refund.

Kind regards,