Delayed Order

[ando]

So i placed a order with scan yesterday before the 2pm cut off point, recieved the 1st 2 emails then nothing 6 oclock came so tried to ring but only to find it's shut.

So i've now rang this morning to be told there was a delay with my order, i asked why and why i wasn't informed only to be told "we only opened 3 minutes ago" quick enough to take my £300 but can't keep me upto date on my order.

Then at 9:15 this morning i recieve the delay notification email, joke if you ask me, considering i already know it's delayed, I should of recieved this yesterday not on the morning of the day i'm supposed to recieve my goods

Considering cancelling only ordered with scan because of the free delivery they worked out £3 cheaper than another site and i needed it today not tomorrow, how long does it take money to be refunded back onto a card?

[Mick@SCAN]

ando,

I have spoken with our customer services department on your behalf and they have provided me with the following information.

Please accept our apologies for the delay to your order.

When calling yesterday morning you demanded an instant explanation as to why your order was delayed, as we had only just opened, we had not been provided with an explanation at that point as to why there was a delay with your order.

Before being able to look into the issue, you terminated the call advising you would call back later.

Your order was dispatched yesterday and is due for delivery today.

Apologies again for the 24 hour delay to your order.

Kind regards,