Help with returns request/RMA

[Namor]

Hi,
I am asking here for help in obtaining an RMA or details to return an item to Scan under the distance selling regulations.

I have twice requested details for return instructions/RMA but as of yet had any correspondence or Acknowledgement of my requests whatsoever from Scan.

I have filled out a returns query and a customer returns query.
I have been given an allocated query number of OLQ116150 on both instances.

The order was placed on 30/04/13 invoice number 00E2043963
My first request was last friday 03/05/13.
Second request was wednesday 08/05/13.

Is there any help you can give on this matter?

Thanks in Advance

[Mark@SCAN]

Hi Namor,

Sorry for the delay in responding to your query, still playing catch up from the bank holiday unfortunatly

I've forwarded RMA instructions to your e-mail via our query system.

Regards

[Namor]

Thank you, much appreciated.