Not recieved reply to email in 7 days.

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Seven days ago I recieved an email replying to my webnote (if that's what they're called) enquiring about whether scan provided a courier to pick up RMA's. The email from Scan confirmed that they do provided courier collection and asked me to provide details of the fault so an RMA request could be processed. I replied to the email the same day. After six days without a reply (five days excluding Sunday), I sent another email (just over 25 hours ago) explaining that the faulty item rendered my computer unusable but I have yet to receive a reply. So I'm being proactive, I don't want to get to Friday without an RMA having been proceced and then have to wait over the weekend (If it'd be possible to dispatch a replacment in advance, I can't describe how excellent that'd be).


I feel I should also mention that I've been unable to use my computer in over a month due to issues with Corsair Hydro coolers, or rather the slow customer support from all but one of the companies I've dealt with. I understand that customer support can't be instantanious but a waiting for a week for a reply from Corsair support and then another week for Scan is just not acceptable in my view.

[Mark@SCAN]

Hi,

Sorry for the delay, i'll get this chased up immediately for you.

Regards

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Thank you Mark.

The invoice number is ######## and, just in cases you need it, the query number for the emails I refered to is #######

[Mark@SCAN]

I've forwarded RMA instructions to your e-mail along with a request for you to provide collection details for a pickup.

Please respond to this at your earliest convenience and once again please accept our apologies for the delay.

Regards

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I've just responded to the email. And, apologies accepted. It was frustrating not recieving a reply to my original email but this thread is about twenty minutes old and the issue is well on it's way to being sorted. So, I'm happy.


[NOTE] It hasn't helped that there were five or six games that hit the right price in the last couple of weeks that I'm itching to play!

[Mark@SCAN]

Collection booked as per your request

I'll move the thread to the aftersales section as I can keep an eye on better there.

Regards

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Right-o.

I better get (non-literally) cracking and remove the heatsink.

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One last quick question (I'm guessing the answer is fairly obvious but I've just got to make sure). Wil the replacement I recieve be brand new or a refurbished product?


(If it was a refurb, I'd elect to have a full refund instead)

[Mick@SCAN]

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I can confirm that you would be sent a brand new replacement.

Kind regards,

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Thanks for the quick response Mick. The answer I was hoping for, too.