Rma

[Walkerie]

Hello,

This is ludicrous, myself and my friend checked for track damage before sending this off and there was absolutely no trace of any. I securely packaged this up in a box with anti static and air bubbles, so I am extremely confused to as why this would be rejected for track damage, having sent boards off previously with a few minor scuffs and RMA has never been an issue and this board is in what i would call excellent condition I am extremely perplexed that you are happy to try and pin this on me? especially on such an old and inexpensive board!

Look forward to your response, I have some 'ram' also on its way to you and if you deal with this in a similar way I will never order with you again.

[Mick@SCAN]

Walkerie,

Having taken a look at the motherboard I can see that there are damaged tracks towards the end of the motherboard consistent with improper installation of PCI cards, the tracks have been broken in multiple places as such MSI will reject the warranty due to physical damage.

We can return to the motherboard to them on your behalf to see if a repair is possible, however we cannot guarantee a timescale for a repair to be carried out and there is a charge of £25 + VAT to cover the costs of processing this for you providing the repair is successful.


I have added a photo showing the damage present to the motherboard:




Please note that the CPU socket protector was not in place when our engineers opened the box, fortunately there was no damage present to the socket.

Kind regards,

[Walkerie]

Walkerie,

Having taken a look at the motherboard I can see that there are damaged tracks towards the end of the motherboard consistent with improper installation of PCI cards, the tracks have been broken in multiple places as such MSI will reject the warranty due to physical damage.

We can return to the motherboard to them on your behalf to see if a repair is possible, however we cannot guarantee a timescale for a repair to be carried out and there is a charge of £25 + VAT to cover the costs of processing this for you providing the repair is successful.


I have added a photo showing the damage present to the motherboard:




Please note that the CPU socket protector was not in place when our engineers opened the box, fortunately there was no damage present to the socket.

Kind regards,

Thank you for looking into this, in regards to the CPU socket, I must admit that I did send with the cpu cover, great news that they are untampered with.

In relation to the PCI scratches, the lifts for slots were broken upon arrival however this did not bother me as the board booted and worked perfectly. (Was trying to do scan a favour)

However I notice that from your picture you have uncovered some scratches would have been on that board from the first month or so of having it years ago.

If I am to have the board returned to me is there a cost involved?

[Mick@SCAN]

Walkerie,

If you would like us to return the motherboard to you in its current condition we can do this free of charge as a goodwill gesture.

Kind regards,

[Walkerie]

Please do.

Do you have the return details?

[Mick@SCAN]

Walkerie,

I can confirm that I have your details, I have requested that the item is returned the original delivery address that we have on file.

Kind regards,

[Walkerie]

Mick,

Thank you very much for the safe turn of the board, I appreciated that.

Can you indicate to me what is happening to my RMA for RAM?

RMA Number: ******

[Mick@SCAN]

Walkerie,

I can confirm that the memory was tested and confirmed to be faulty on Friday, the replacement should be dispatched within the next 24-48 hours.

Kind regards,

[Walkerie]

Mick,

Thank you - why the long wait for dispatch?

Seems to be in stock.

[Mick@SCAN]

Walkerie,

Our average turn around time is usually within 3-5 working days, I can confirm that your item has dispatched today for delivery tomorrow.

Kind regards,

[Walkerie]

Mick,

Thanks for the quick response, that's great news.

Good customer service all round.

Kind Regards