Returns Policy on PSU

[Kirano]

Dear Scan,

I recently diagnosed a PSU I bought from you in November 2011, the Corsair CMPSU-750AXUK, as having developed a fault, as per the contents of this thread
http://forums.hexus.net/help-quick-r...-theories.html

I rang Scan technical support to explain the situation and ask about the RMA procedure. I was told that as the item was no longer stocked, it would have to go back to the manufacturer for repair or replacement and this could be a lengthy process. I was told that it would be quicker to go through Corsair directly.

I applied for an RMA via Corsair's online support system and have been given an RMA number. However, I did not realise that I would have to arrange the initial shipping of the product to the Netherlands!!! This is what it says on Corsairs RMA instructions. Realising it would cost me about £50 minimum, I decided to return to scan and go through the longer, but less costly route!

This is where my problem comes. I was told over the phone to Scan that...
1) Corsair could arrange for collection (without me needing to pay) - I am pursuing this with Corsair currently
2) I never would have received a replacement PSU if I returned it through Scan! The person I spoke to said that, as the item was no longer stocked by Scan, I would have instead have received an aftermarket credit (I think that's the right phrase) that would take into account the initial cost of the product but also the depreciation of value over time. For the PSU that originally cost me £125 and has failed after less than two years, I would receive maybe only a third to a half of that cost back!!!

I was originally led to believe that, if I had returned through scan, the item would have been sent on to Corsair and then the item would have either been fixed or a new one would have been returned.

I am now very confused!

Would you be able to confirm for me what the returns policy and procedure will be on this item?

Many kind regards,

Kirano

[Mick@SCAN]

Kirano,

I am sorry to hear about the problems you are having, the colleague that you spoke to has correctly recommended that you speak to Corsair as the first point of call as we no longer supply the model of power supply that you had originally purchased.

We can exchange the faulty unit with the LN47806 Corsair AX760 760W Full Modular Power Supply but it is currently out of stock and is a week overdue, if Corsair can arrange a collection for you then this would probably be the quickest way to obtain a replacement.

Please let us know if you would like Scan to process the RMA for you instead.

Kind regards,

[Kirano]

Thank you so much for your swift response! It is greatly appreciated!

So, to double check that I understand this correctly...
The quickest way to get a replacement would be through Corsair
However, in the event that I cannot get Corsair to arrange a pick up, I could arrange an RMA with Scan and you would be able to replace it with a AX760 when it comes into stock?

Again, thank you for your swift and helpful response.

Kind regards,

Will

[Mick@SCAN]

Kirano,

No problem at all, I can confirm that if Corsair cannot arrange a collection we will exchange the item with the AX760 when stock arrives.

Kind regards,

[Kirano]

Superb!