rma monitor sent as new

[osy1950]

Hi, I received a ASUS PB298Q AH-IPS ultra wide monitor on 29/3/14. On opening the box nothing was sealed and no manufacturers sealing in place. The screws for mounting the monitor to its base were missing. When I checked the box it had a RMA number on it (RMA 329207). I have sent 3 OLQ and have not received a reply. I have obviously been sent an old monitor and want it replaced. I think Scan should arrange to pick it up and send me a new monitor at their expense.

[Mick@SCAN]

osy1950,

Please accept our apologies for the delay in contact and for the condition in which you received the monitor in, I will process a return and arrange collection at our expense as requested.

Kind regards,

[osy1950]

Hi Mick

Sent the monitor back, was received by scan 09.27 7/4/14. RMA tracking page not been updated yet, are there any problems?

Regards

[Mark@SCAN]

Hi,

No problem, I apologise for the delay we currently have a slight backlog on processing returns. I can see your item has been delivered.

You will receive e-mail notification from our returns team as soon as your monitor is booked in/tested.

Regards