3 out of the last 4 RMAs ended in poor service - no more scan

[shaithis]

I keep giving you chances but this is it. Not another order from Scan until I hear the RMA process has changed.

1 PSU, 1 Keyboard, 1 Headset and a memory card.

Out of those 4 RMAs, the only one that was completed to my satisfaction has been the memory card. Well done for that one at least!!

PSU tested working (when it blatantly was not, nor was the previous one that exhibited the exact same symptoms and yet you managed to find that one faulty.) (I believe I never even got a partial refund in the end)

Headset you wanted to give me a pittance of what I paid for it. (I believe I never even got a partial refund in the end)

and now you want to pay me half what I paid for a keyboard that is only 6 months old.

What's the point of selling items scan? you might as well just RENT your stock seeing as you can never replace anything that breaks, nor are you willing to replace it for the item that has replaced it.

I will be keeping a VERY close eye on the forums and ensuring I reply to anyone asking about suppliers....and letting them know all about your devious tactics to make money from the RMA process. Maybe you should show item depreciation next to the prices of every item so we can all see how much we will get when the item dies in 3-6 months? Oh wait, no, you'd lose sales wouldn't you?

[Mick@SCAN]

shaithis,

I believe that our returns team suggested that you could pick another keyboard of a similar price but you did not want to do this, so a refund was offered taking into account benefit of use as an identical replacement was no longer available.

In situations where a repair is not possible or a direct replacement is no longer available Scan will either provide an alternative item where possible, failing this we would provide a refund taking into account benefit of use.

Of course if you would like an alternative item or would like to upgrade to another item this option is still open to you.

As for the other RMA's you have had problems with please provide the RMA numbers and I will check to ensure each one has been dealt with correctly and if not I will ensure this is rectified for you.

Kind regards,