Serious NVIDIA Shield Tablet issues...

[MSYA]

Received the Shield Tablet on launch day (14th Aug) and it is developing structural fault (cracked edges) which seems to be a quality control issue that NVidia has acknowledged. On top of that there is weak and intermittent Wi-Fi and dysfunctional USB OTG which are also issues that NVIDIA have acknowledged.

Thread with numerous people picturing and discussing the cracked plastic complete with admission of the problem by a rep:
forums.geforce.com/default/topic/766370/shield-tablet/cracked-edges/

Thread with people discussing poor Wi-Fi, also acknowledging:
forums.geforce.com/default/topic/764386/shield-tablet/horrible-wi-fi-performance

Thread discussing dysfunctional OTG:
forums.geforce.com/default/topic/765599/shield-tablet/shield-tablet-and-otg-y-cable/


All the threads referenced above have mods confirming these issues with rather vague responses.

With that in mind, do I have grounds to return for a refund? What is the policy?
What are my options, given that it has only been in my possession for 4 days now and my crack is still relatively small but growing?



^user pic^




^What mine looks like^

[Mick@SCAN]

MSYA,

I am sorry to hear about the problems you are having, please submit a query via the Scan website and we will raise an RMA for you.

https://secure.scan.co.uk/aspnet/sup...px?QueryType=R

Kind regards,

[MSYA]

MSYA,

I am sorry to hear about the problems you are having, please submit a query via the Scan website and we will raise an RMA for you.

Kind regards,

It could have been such a great tablet. Near perfect for my needs. Sad to see it go. Hope nvidia fixes these issues in the following months.

I have to say, it was rather smooth and painless getting an RMA. I'm hopeful that the rest of the return process will be just as easy. I'll update.

Cheers scan

[MSYA]

UPDATE:
Customer support quickly resolved a minor confusion with the shipping cause by DPD.

Just one day following SCAN's reciept of the goods they have authorised a refund.

Previously i have spent a few thousand £ over the course of two years as a private customer with scan and have never had to contact their support service.

Now that i have contacted them i can say that it was a very fast and easy first experience with scan support. This is how it should be. Thank you.