RMA stopped?

[Will.]

Hi Scan,

On the 29/12/14 I sent back a faulty Corsair H100i to you and it was tested and approved for RMA on the 31/12/14 by Bharat. Since it was approved, the RMA tracker has been saying that it is
'Awaiting replacement/credit' despite the Corsair H100i being shown as 'in stock' ever since it was approved for RMA. I've contacted customer service but there has been no reply. This was given to me as a Christmas present for a new build, which I haven't been able to use yet, because of this problem, hence I would like to get it sorted ASAP.

RMA Number: 347679
Approved by Mark R.

[Will.]

Still no contact from anyone at Scan despite emailing three times now over the past 4 days. Would it be possible for me to just get a refund on the faulty item and then order a new one, it seems like that would be a damn sight faster than waiting for the RMA...Disappointing from Scan

[Mick@SCAN]

Will.,

Please accept our apologies for the delay, a member of our support team have been in contact with you this morning via email.

Kind regards,