No RMA update in over a month

[Sharpy34]

Hello,

I returned my faulty GPU to scan at the beginning of January, and was confirmed faulty when it was tested. The last update I had regarding this was on the 13th of January. I have sent out many emails and customer service queries to scan asking for an update but have so far not had a single reply, phone calls have also proven pointless.

At this point I would very much like a status update on the RMA as well as a possible refund for the card.

RMA: 348186

[Mick@SCAN]

Sharpy34 ,

Please accept our apologies for the delay's concerning the delay's in providing a replacement card, I have sent you an email in order to provide an alternative model, please reply to this email as soon as you can and I will ensure the replacement is dispatched without further delay.

Kind regards,

[Sharpy34]

Thank you very much! I have responded to the e-mail confirming the replacement.