Having to be sent a third card before the possibility of a refund?

[Hati]

So I've been having poor luck with the MSI R9 280X. I've had an RMA already with a fault found, and the same model returned to me as a replacement. That one also showing the same exact fault. but upon inquiring about an alternative to this model or even a refund -- I'm told I need a third to be sent to me and also have that one proven faulty if it needs to be RMA'd before they could even consider those other options.

Amazon have a better returns policy than this, it's frustrating. The RMA takes about a month to deal with, it's a massive waste of time. To be told i need to go through it again if a third card is faulty has sealed my distain for SCAN quite frankly. I'd appreciate some information, SCAN, your customer service likes to ignore questions. Those questions usually along the lines of "why?". I'm telling everyone I know categorically to go to different E sellers due to how frustrating this is. Scan is great if you don't have faulty goods... if you do have faulty goods then prepare for some massive waiting times and inflexible returns policies.

I'm just wondering what anyone can tell me about any of this. Reasons I get out of the customer support are quite vague.

[gupsterg]

Blimey same issue twice with graphics card!

Sorry can't be any help on what you can do RE Scan on return/refund policy but I'm sure someone will be along with info.

But what was fault with cards?

[Hati]

Blimey same issue twice with graphics card!

Sorry can't be any help on what you can do RE Scan on return/refund policy but I'm sure someone will be along with info.

But what was fault with cards?

The fault with the card is incessant and constant artifacting. Strobing textures flinging themselves off to infinity, spurious graphical errors. They're just horribly unstable it seems. just... I don't want to deal with a third faulty card. Same model twice with the same fault, maybe third time lucky but I don't want to chance it frankly.

[herulach]

Equally, same model twice with the same fault could indicate the issue is at your end (unstable overclocking impacting the PCIe bus, strained PSU etc). I'm sure if you speak to scan about it theyd arrange for a test of the card before its sent to you.

[excalibur2]

Well Scan have been very quick for my WD drive that wont format or wont except a windows instal, just have to post it back and they say it will take about 5 days...well the disk cost £40 and Scan say if they can't find a fault with it they will rip me off for £30 + vat...so if the disk is faulty they should give me £30 + vat for all the hassle and inconvenience.

[Hati]

I dunno, I'm running my 280x at default manufacturer set clock speeds, it's even artifacting when I underclock it quite severely. My power supply is fine, 850W PSU is not gonna be overloaded without me really going to town on my system. I run only two hard drives, and my CPU is an AMD PHenomII X6. I have quite a lot of headroom I can fit multiple graphics cards into. The backup card I have in also is very stable. I mean between the 280x I sent back and the 5870 I'm currently using... the differnece in power requirements aren't as vast as i would have thought.

I mean, it could be on my end but then... it would surely show such artifacting in benchmarking software if I was seeing my PSU falter when running the card. As it is, it artifacts only in games.

[Mark@SCAN]

I am sorry to hear about the problems experienced with your graphics card.

Please update your post with your invoice details so that I can better investigate your complaint.

Regards

[Hati]

I am sorry to hear about the problems experienced with your graphics card.

Please update your post with your invoice details so that I can better investigate your complaint.

Regards

AN invoice I have concerning this purchase, and it probably is the invoice for the second card I've gotten however I'm not sure. It could be the first card, although again... not sure. I appear to have lost the other paper copy for one of the cards.

Invoice Date Due: 11 Jun 14 R
Invoice No. 00E2271963
Invoice Tax Date: 10 Jun 14
Order Number:1006141825
Account Code: 00000000

for a 3GB MSI Radeon R9 280X.

[Mark@SCAN]

Ok, so having looked at this the the original card supplied this was returned as a DOA and replaced from stock with a new identical replacement within 4 working days of receipt, this was almost 12 months ago.

You have recently (10 days ago) reported a fault with that replacement however as yet we have not taken delivery of that replacement to confirm the reported fault.

I can confirm that due to the length of time since your original purchase a refund at this stage is not possible and the card would be replaced from stock once returned and confirmed faulty.

I must disagree with your comments about the RMA turnaround taking a month, as from the RMA as noted above was turned around within 4 working days, and the RMA for the replacement was issued well over a week ago and any delay has been caused by your delaying the return to us via UPS.

Regards

[Hati]

Ok, so having looked at this the the original card supplied this was returned as a DOA and replaced from stock with a new identical replacement within 4 working days of receipt, this was almost 12 months ago.

You have recently (10 days ago) reported a fault with that replacement however as yet we have not taken delivery of that replacement to confirm the reported fault.

I can confirm that due to the length of time since your original purchase a refund at this stage is not possible and the card would be replaced from stock once returned and confirmed faulty.

I must disagree with your comments about the RMA turnaround taking a month, as from the RMA as noted above was turned around within 4 working days, and the RMA for the replacement was issued well over a week ago and any delay has been caused by your delaying the return to us via UPS.

Regards

Fair enough, I can't argue with that. Finally, someone's told me why. I'm just waiting for the confirmation email from UPS, if that arrives in time. Worried I'll need to open another RMA ticket.

[Mark@SCAN]

I have resent the return instructions to you for return via UPS, please reply at your earliest convenience so that we can make arrangements for the return of the card to be tested/replaced.

Regards