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Thread: New Build stability issues

  1. #1
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    New Build stability issues

    Hello, I recently purchased some new parts from you last week on Tuesday 9th and I have been having issues with poor performance ranging from high cpu usage on idle to high memory usage both of which comes and goes, I have also have been having low fps in games with an MSI gtx 770 4gb. I have looked around the internet to try and resolve the issues to no avail, this is my last resort to sorting this out. When I put my graphics card in another computer it runs fine. I have put an old AMD HD6850 into this computer which runs well for about 3 hours only to completely freeze and needing to be restarted. The games I have tried so far are battlefield 4, fallout new vegas and brutal legend. I am hesitating to RMA the parts just incase I get charged £60 or more to get all the parts back if there is a fault with one bit of the pc.

    If I can't seem to resolve the issue would it be possible to get a refund?

    I have attached a link to a screenshot of the spikes in BF4 along with the fps counter in the top right.
    http://imgur.com/6kbUe84
    Last edited by Mark@SCAN; 22-06-2015 at 10:15 AM.

  2. #2
    mutantbass head Lee H's Avatar
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    • Lee H's system
      • Motherboard:
      • MSI Z370 Carbon Gaming
      • CPU:
      • Intel i7 8700K Unlocked CPU
      • Memory:
      • 16 GB Corsair Vengeance 3200 LPX
      • Storage:
      • 250GB 960 EVO + a few more drives
      • Graphics card(s):
      • 6GB Palit GTX 1060 Dual
      • PSU:
      • Antec Truepower 750W Modular Blue
      • Case:
      • Corsair 600T White Edition
      • Operating System:
      • Windows 10 PRO
      • Monitor(s):
      • 27" Asus MX279H & 24" Acer 3D GD245HQ + the 3D glasses
      • Internet:
      • Virgin Media

    Re: New Build stability issues

    DAV5,

    I can see you've not raised any query regarding this, so I've just done this now and assigned it to the technical support team for their attention.

    One of them should be in contact shortly.

    Best Regards,

  3. #3
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    Re: New Build stability issues

    Thank you, any chance you can get them to contact me on this e-mail address please [Removed for SPAM]
    Last edited by Lee H; 18-06-2015 at 12:21 PM.

  4. #4
    mutantbass head Lee H's Avatar
    Join Date
    Dec 2003
    Location
    M28, Manchester
    Posts
    14,204
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    337
    Thanked
    670 times in 579 posts
    • Lee H's system
      • Motherboard:
      • MSI Z370 Carbon Gaming
      • CPU:
      • Intel i7 8700K Unlocked CPU
      • Memory:
      • 16 GB Corsair Vengeance 3200 LPX
      • Storage:
      • 250GB 960 EVO + a few more drives
      • Graphics card(s):
      • 6GB Palit GTX 1060 Dual
      • PSU:
      • Antec Truepower 750W Modular Blue
      • Case:
      • Corsair 600T White Edition
      • Operating System:
      • Windows 10 PRO
      • Monitor(s):
      • 27" Asus MX279H & 24" Acer 3D GD245HQ + the 3D glasses
      • Internet:
      • Virgin Media

    Re: New Build stability issues

    DAV5,

    The email on the OLQ has been changed to the hotmail one as requested.

    Best Regards,

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