RMA ECS 680i

[w3bbo]

I phoned scan up in request tfor an address to send my motherboard back to ECS myself rather than going through scan as I need a quick turnaround (I use that pc for my business). Scan told me it would be just as quick to send the board out to them and if found faulty a replacement would be issued there and then. The board was found to be faulty by the scan technicians and the RMA is now showing as completed with a replacemnt/refund accepted - a speedy service indeed. Great you would have thought, unforunately this is where my problems have begun.

As Scan no longer stock the ECS 680i motherboard they need to send the motherboard off to ECS and to get a replacement from them which is going to take upto 30 days to complete. I don't want a refund and I have asked for a suitable replacement to which I have been turned down and asked to wait 'uptop 30 days'.

While I agree that this is within the law I am dissapointed in the following :

1. Having 30 days downtime on my PC due to a faulty product. I could have saved a good few days by sending it myself back to ECS myself.
2. No SR being offered (even when asked for) as other 680i boards are in stock and actually cheaper than the price I paid for the ECS!
3. No updates or emails sent from scan keeping me informed of the process even after being promised that they would be.
4. This is my first RMA with scan and have not had to wait this long with other etailors - if the product isn't in stock then I have been offered a SR - unforunately this dosn't seem to be the case with scan.

[Blitzen]

It does make sense to offer an alternative i agree.
There must be some reason why this isn't an option though.

[w3bbo]

Dunno, I could understand it if they were expecting some stock in but they havn't stocked the ECS version of the 680i for some time now so they seem to be having to specially order one in - seems bizarre doing that as I am happy with an alternative manufacturer(EVGA) which now retails at less than the money I originally paid for the ECS - I don't mind not getting the difference I just want a motherboard so I can get my pc back up and running.

I understand scan aint a charity but surely this isn't asking too much is it?

[Lucio]

The main reason I would imagine would be because if they do not stock the item any more, they can't return one to a manufacturer they don't deal with.

[Philipp]

w3bbo

PM me your RMA number please I will look into this.

Best Regards

[w3bbo]

Pm sent Philipp, hope you can

[w3bbo]

Faith restored.

Very much appreciated for the help Philipp.

Knew I made the right choice buying with Scan

[w3bbo]

Just to add to my previous comment:

I recieved a replacement motherboard of my choosing (EVGA 680i) and despite it not having the full contents Phillip then went the extra mile and sorted this out for me too.

Scan have once again provided a service above and beyond the call of duty and have shown why they are (imo) the no#1 UK component e-tailor.

Many thanks Phillip and Scan.

I'll be even more impressed if I get a G0 quad when I come to order !

[slickric21]

Nice to see you sorted it out w3bbo, thats the best thing about this forum here, you can have real contact with somebody from Scan who generally always do the right thing and help out where they can