RMA Status

[UpG]

Hi

I've recently sent a faulty Motherboard back to you guys. Royal Mail's site show's you signed for it on Monday, but as yet the RMA status has not been updated to indicate you have received it. Is it possible to get some confirmation that you have indeed received it?

Also, i asked for a replacement if the board was found to be faulty, as the board is not sold any longer is it possible to exchange it for an equivalent board? I would have to pay around £20 more.

RMA number available on request

Thanks, Martyn

***UPDATE***

I'm a little confused?

The board was a Asus P5B Deluxe i965 s775, which is what was confirmed in the original RMA. That's what i've sent back... I've checked the invoice and that's the same.

The LN number of the board was 15170 (you no longer sell it)

For some reason, i believe you think i've sent back a board sold to this f8 solutions ltd?

HELP!!!

Current status of your RMA: Rejected

We can confirm your returned goods have now been tested by our technicians and the warranty has been rejected:

"On invoice xxxxxxxx you should have received SCIL-xxxxxxxxxx manufacturer serial number 68M0ACL77556 but we have received
SCIL-xxxxxxxxxx manufacturer serial number 68M0ACL77557 which belongs to invoice xxxxxxxx (3rd party)."
Please can you clarify the situation.

***UPDATE***

[UpG]

Anybody?

I've responded to the email as well. But no response to that either

[markbrown83]

I would give them a call. They shut at 5.30 so you might get everything sorted before then and maybe a retest/replacement sent out tomorrow.

If the SCIL numbers can be sorted out.

[Philipp]

UpG

PM me the RMA number ill look into this in the morning

Best Regards

[UpG]

Maybe i'm being stupid but i can't seem to PM anybody. The buttons to do so seem not to be where they should be.

Anyway, if you do read this Philipp, i guess you'll have to PM me.

Apologies

[Odc]

You can't PM anymore until you have 25 posts. (It might be 15 but I forget)

[UpG]

Bumpy bump

Looks like as we can't PM eachother that i'll have to post it here.

RMA:xxxxxx

(thanks for clearing up my confusion Odc )

[UpG]

Thanks Philipp, it appears the confusion behind the numbers has been sorted and the RMA has been authorised.

M