FAO Scan - re payment problem

[mroz]

I've made two successful purchases from you, however you've never taken payment for the first.

I ordered a Q6600 from you in the early hours of 21/8/7. Later that day I discovered two fraudulent transactions on my account & informed the bank. I explicitly mentioned the legitimate purchase I made from you hours after the card fraud was perpetrated, lest they mistake this purchase for fraud & stop payment.

Today I get the fraud declaration form from my bank & the stupid have gone & stopped your payment. I'll contact them now to try to sort this out. Sorry.

I would be interested to know why you've never contacted me to ask for the cash though? If you prefer I'll gladly accept the Q6600 as a free gift?

[mroz]

Now I'm confused. The bank insist you've been paid, but when I check my statement the money hasn't come out my account. Can you please confirm either way whether you've been paid? The transaction was to the value of £176.24 on 21/8/7 placed around 3am.

[Lee H]

Can you please PM me your invoice number so I can pass this to the payment team for their attention. I have tried to look for it on the scan2hexus carriage system, but seeing as you've not activated that nothing is appearing under your name.

Best Regards,

[mroz]

PM Sent. Sorry for the delay - I never received email notification of your reply, despite being automatically subscribed. Odd.

Another oddity - scan2hexus carriage is activated; I've had free carriage on both my orders. Maybe it's a computer problem?

[DavidM]

It's one of two things:

1) You're not logged in
2) You have two accounts - one has free carriage, the other doesnt.

Lee - pass me the details tomorrow and i'll sort it .. as usual