OLQ Reply times

[Max Tractor]

What is the current reply times to queries? I am trying to get an RMA for my monitor, 48 hrs and still no reply

thanks

[wesleyaldred]

Can you please PM me your OLQ number and i will check the status.

Wesley

[Max Tractor]

There is no pm option at your name

[wesleyaldred]

Yeah Sorry,

Got the OLQ number off a collegue, Getting a member of staff to look at this now for you.

Wesley

[DavidM]

If its the issue about the monitor, I believe I've located the information and have forwarded it to Wesley

[Lucio]

Actually, neither of you have PM's under your name. Box full again?

[Max Tractor]

Apparently I have beeen told to contact Daewoo on 0870 whatever, this monitor was despatched on the 13/8/07. Scan won't deal with this RMA?

[AD-15]

hello,

I was wondering the same thing, how long does Scan take to reply to technical enquiries?

[Carlh]

AD-15

Usually the replys are aimed to be with the customer within 48 hours however at the moment the wor load is slightly higher than normal due to holidays and a higher than usual influx of queries therefore it is taking longer than usual to get a response.

If you prefer if you PM me your OLQ number I shall look into it asap for you.

Regards

[IAmATeaf]

Apparently I have beeen told to contact Daewoo on 0870 whatever, this monitor was despatched on the 13/8/07. Scan won't deal with this RMA?

Daewoo may well offer an on-site replacement service which means you tell them whats wrong and they'll send somebody out with a replacement monitor, beats packing it all up and having to post it to Scan.

[Max Tractor]

Could somebody from Scan confirm what has to be done with this monitor?

[Max Tractor]

This monitor has been tested faulty by scan, and awaiting replacement for 2 days, the reason for the post, I have just placed an order, maybe you could ship them both together(RMA+Order), makes sense.

thanks