What options if items out of stock after order placed

[KiloSam]

I’m thinking of placing an order which will probably include a dozen or more different items.

Posts on this Forum gives me cause for concern as to the likelihood of items shown as being in stock actually being in stock and the problems that can follow.

Apart from payment apparently being taken immediately whether they are in stock or not can someone please confirm what the options are if Scan subsequently realise after an order is placed that one or more items are not in stock.

1. Can/will the order be despatched on the basis of what’s available with the balance to follow - additional postage costs?
2. Can/will the order be despatched on the basis of what’s available and the outstanding items be cancelled
3. Do you have the option of selecting alternatives for out of stock items before despatch
4. Can the whole order be cancelled and a full refund made

I’m not sure if Scan is significantly worse than most other retailers but inevitably with a Forum of this nature, which they support, you tend to only hear about the problems associated with this sort of issue and get limited feedback of the success stories.

Thanks in advance.

[Lee H]

As you've said, most the posts you see here with the issues are here as they need assistance. You don't really get that many thanks posts or people posting their delight at getting there goods on time so it might not give a valid view on how things are at the present time.

In regards to your questions please see the answers below ;

1) Yes we can part ship the order - however there would be an additional carriage cost and this is dependant on the weight of the items in question.

2) Yes - We can remove out of stock items from the invoice and then process the refund once the parcel has been dispatched.

3) Yes - were applicable we try to give alternative to people over the phone, via OLQ and sometimes on the automated email system.

4) Yes - The whole order could be cancelled and passed to payments for refunding.

I hope this information helps.

Best Regards,

[KiloSam]

Six minutes to get a response - It may not be a record but from my experience service doesn't get any better than that.

Thank you