Saturday Deliveries

[educatedfool]

Just wondering what time they go on until. My order hasn't even been logged into the branch yet, which makes me unsure if it is even in Northern Ireland. Is there any hope for me? after paying £34 I would like to think so.

[Lee H]

educatedfool,

Please can you PM me your invoice number so I can check into this accordingly.

Best Regards,

[educatedfool]

educatedfool,

Please can you PM me your invoice number so I can check into this accordingly.

Best Regards,

Unfortunately I have yet to get 15 posts, so I'll stick it here and it can be edited out

Invoice Number: <snipped>

[Lee H]

Educatedfool,

unfortunately City-links offices are closed so the customer services department cannot contact them to look into this further for you.

I've been informed by the CS manager that they are going to check this accordingly and get back to you as soon as physically possible regarding this problem.

Best Regards,

[educatedfool]

Educatedfool,

unfortunately City-links offices are closed so the customer services department cannot contact them to look into this further for you.

I've been informed by the CS manager that they are going to check this accordingly and get back to you as soon as physically possible regarding this problem.

Best Regards,

Thanks!

I am actually hoping it won't make it, I know sounds silly, but I had to order from another company too, at the same time(case, CPU and Ram, unfortunately you guys didn't have them instock at time of order), and the city link guy came with a small bundle and I said 'Where is the rest of it?' 'Oh it will be here on Monday' so the near £60 I spent in total on delivery to get it built on Saturday was essentially a waste

Would I get a refund or at least partial refund if it doesn't make it today?

[Lee H]

Would I get a refund or at least partial refund if it doesn't make it today?

Yes.

The premium charged for a Saturday delivery would be refunded accordingly.

Best Regards,

[Ne0]

Coincidently I was supposed to receive some DVD's today from City-Link ordered via SVP but miraculously they've changed the delivery date from today to Monday on a Saturday delivery. Check the estimated delivery date on your tracking page to see if it has changed.

[educatedfool]

Coincidently I was supposed to receive some DVD's today from City-Link ordered via SVP but miraculously they've changed the delivery date from today to Monday on a Saturday delivery. Check the estimated delivery date on your tracking page to see if it has changed.

Yeah I've checked City Link website and it still says today, but it hasn't been signed in to Northern Ireland depot yet.

It wouldn't really matter if it came today other than the fact it would make my life slightly easier, but I still wouldn't be able to build, as the case I ordered from Aria failed to arrive, which is odd because the RAM and CPU i also ordered from them did arrive, and it was all sent out at the same time. The guy said there would be another package on monday, I wasn't sure if he meant the goods from Scan or the missing case. I should really be asking on the aria forums but they are down at the minute

[Funkstar]

I think CityLink treat two seperate packages as two deliveris. I had ordered a monitor and a couple of hard drives from Scan a couple of months back. The drives arrives in the morning, then the sam guy was back in the afternoon with with monitor. It was further down his delivery sheet.My mum took the delivery so didn't know to ask about the second item

[educatedfool]

I think CityLink treat two seperate packages as two deliveris. I had ordered a monitor and a couple of hard drives from Scan a couple of months back. The drives arrives in the morning, then the sam guy was back in the afternoon with with monitor. It was further down his delivery sheet.My mum took the delivery so didn't know to ask about the second item

Ah right, thanks for the info

[pauleden]

I think CityLink treat two seperate packages as two deliveris. I had ordered a monitor and a couple of hard drives from Scan a couple of months back. The drives arrives in the morning, then the sam guy was back in the afternoon with with monitor. It was further down his delivery sheet.My mum took the delivery so didn't know to ask about the second item

Having done this multidrop parcel lark for a living a few years ago, I reckon that going to the same place twice would have been a mistake by the driver. He would have sorted his load out first thing and routed it to make his drive most efficient. Returning to an address he'd already done is breaking an industry golden rule. I bet the driver was mighty relieved when the door was answered by a different person.

[Funkstar]

Actually no, it was answered by my mum again

Yeah it probably was a mistake, but the CityLink system had two seperate items as opposed to one delivery with "1 of 2" and "2 of 2" like we get at work from FedEx and DHL.

[educatedfool]

I presume it's not going to arrive then, after nearly 23 hours in transit and still not scanned in to the delivery branch in Belfast. This has just put me in a whole world of trouble as Saturday is really the only decent day to receive it on, unless I skip Uni and wait for something that may not even arrive, but I don't pay insane fees to skip of a few days to wait for a PC.

I'm sure i'll rope someone into driving for several hours on Monday to go pick it up, but I didn't pay for that, somewhere in the region of 25 - 30 quid delivery + petrol money for a 2 hour round trip, thanks city link.

I'm not blaming Scan, their service has been excellent, even got a text message yesterday saying it had been dispatched , it's just a shame this stuff with the couriers happens.

Granted I would have had to do a trip to city link depot anyway because they failed to deliver my case, even though it arrived in the depot at the same time as the RAM and CPU which I did get his morning. I wonder how they manage to do this kind of stuff

[Ne0]

I presume it's not going to arrive then, after nearly 23 hours in transit and still not scanned in to the delivery branch in Belfast. This has just put me in a whole world of trouble as Saturday is really the only decent day to receive it on, unless I skip Uni and wait for something that may not even arrive, but I don't pay insane fees to skip of a few days to wait for a PC.

I'm sure i'll rope someone into driving for several hours on Monday to go pick it up, but I didn't pay for that, somewhere in the region of 25 - 30 quid delivery + petrol money for a 2 hour round trip, thanks city link.

I'm not blaming Scan, their service has been excellent, even got a text message yesterday saying it had been dispatched , it's just a shame this stuff with the couriers happens.

Granted I would have had to do a trip to city link depot anyway because they failed to deliver my case, even though it arrived in the depot at the same time as the RAM and CPU which I did get his morning. I wonder how they manage to do this kind of stuff

You do know you can ring them up and request re-delivery for a certain day. Give their head office/customer services a ring on 01276606275. They will not let you collect the package until there has been at least one attempted delivery for it. It is probable that they will deliver it tomorrow anyway so like I said give them a ring before splashing out £££'s on petrol.

[educatedfool]

Phoned them up a couple of minutes ago to see if I could specify a delivery time for either today tomorrow or wednesday, the answer I got a was 'Nope you can't specify a time, you'll have to take it up with the centre'. Whatever the Centre is.

At least it has all arrived in though.

[Ne0]

Phoned them up a couple of minutes ago to see if I could specify a delivery time for either today tomorrow or wednesday, the answer I got a was 'Nope you can't specify a time, you'll have to take it up with the centre'. Whatever the Centre is.

At least it has all arrived in though.

Good to hear. Go to the City-Link website <clicky>. On the drop down box select the option "I am a consignee (I am expecting a parcel to be delivered)" and click "Next step". Then on the next page on the drop down click "I want to collect my parcel from my local branch" (Well you don't really but this is how you get the number to your local branch ) then hit "Next step". On the next screen enter your post code and it should give you the number for your local City-Link depot.

Copy that 0870 number the website gives you and go here <clicky>. Paste the 0870 number into the box that says "Enter Number Here" and click search which should get you the geographical number which will be cheaper to ring. If not then just dial the 0870 number.