RMA for rejected item, and what next

[not_my_ip]

Hello Again,

I asked to return my GA-P31-DSL3 under DSR and I have just received email with RMA number. Now I have already ordered a replacement (hopefully it will come to me 2morrow). I had received Gigabyte MB last Thursday (If I remember right), DSR states 7 days for rejection. Now when I have RMA number when do you need to get this MB back? Does it still have to be within 7 days - is it 7 working days or 7 calendar days?
You see I would like first to get new one in case and than send back gigabyte back to you guys, but I don't want to be late with it. In this way I will not loose any day without PC. Anyway I won't be able to send it 2day, as I'm working till 17, and PO is already closed at this time. I hope recorded delivery by Royal Mail would be ok with you?

Of course MB is still in mint conditions, all cables , manuals, back plate still here, all in original bags (only sata cables unpacked). So I hope I will not be charged restocking fee.

I hope you can understand my writing

Thanks in advance

[Mark@SCAN]

Hi

The DSR's state that you must request an RMA within 7 working days from the date AFTER you signed for the goods, providing you have done this it wont be a problem.

We then request that item(s) being returned under DSR are with us within 14 days from the date the RMA is issued, as per the RMA expiry date provided in the RMA email.

Hope this helps?

Regards

[not_my_ip]

Yes, it does Mark Thank you very much. As usual Scan support is very good. And the OLQ response I had was in minutes - very impressive. Thats why I keep buying from you, despite being tempted by other shops .
Thanks again, and hopefully you will be happy with state of packing and MB itself, to go ahead with refund for it

Thank you Mark

[not_my_ip]

Just an update, gigabyte sent today, Asus P5K came today, installed, and woot, e4300 1,8 working at 2.4 strait away, no problems.
I hope board will arrive to scan 2morrow, if not Friday, it will require signature

[not_my_ip]

another update: Gigabyte broad arrived to you, it was tested, status: Awaiting replacement / credit

So it was really fast guys. And I hope I can be refunded soon.

What worries me is:
Scan diagnosis: Board is used and by customers own admission - Overclocked. Overclocking voids warranty.

If board have options to overclock why does it void warranty? It is not something board does not support.
I know I have returned this one under DSR and it should not affect this RMA, but I would like to know why it voids warranty if board itself support OC options - even have options to do it in automatic way.
Board description: • Speed
The Speed compliant motherboards of GIGABYTE S-series provide intelligent over-clocking and over-voltage software settings through both hardware and software design...more - this even encourage to overclock !
Just to know for future

And one more thing, did maybe Lee try OC any CPU with it? I'm just curious

[Saracen]

.... I had received Gigabyte MB last Thursday (If I remember right), DSR states 7 days for rejection. Now when I have RMA number when do you need to get this MB back? Does it still have to be within 7 days - is it 7 working days or 7 calendar days? ....

Just to clarify for anyone else reading this, because it looks like you're past this anyway, but the 7 days is working days - i.e. excludes Saturdays, Sundays and Bank Holidays.

Also, in the general case, it can be up to three months and seven days if the seller hasn't supplied certain mandatory information. Scan do supply it, so it would be 7 working days with Scan. And that's to send the notification. The DSR does not stipulate a time period for the return, or collection, of goods.

[Noxvayl]

another update: Gigabyte broad arrived to you, it was tested, status: Awaiting replacement / credit

So it was really fast guys. And I hope I can be refunded soon.

What worries me is:
Scan diagnosis: Board is used and by customers own admission - Overclocked. Overclocking voids warranty.

If board have options to overclock why does it void warranty? It is not something board does not support.
I know I have returned this one under DSR and it should not affect this RMA, but I would like to know why it voids warranty if board itself support OC options - even have options to do it in automatic way.
Board description: • Speed
The Speed compliant motherboards of GIGABYTE S-series provide intelligent over-clocking and over-voltage software settings through both hardware and software design...more - this even encourage to overclock !
Just to know for future

And one more thing, did maybe Lee try OC any CPU with it? I'm just curious

I do find that odd myself. How can a manufacturer support overclocking and even encourage people to purchase there board because of its overclocking ability when it voids warranty. Just another way for them to give customers a kick up the ass.

And for future I'd just like to give this little piece of information to anyone interested. It is impossible for a company to find out if a board was overclocked if you flash the BIOS before sending it back. Just don't mention anything about overclocking and flash the BIOS and there is nothing they can do about it. Some inside info I received from a friend working in the industry We customers need to be diligent to sidestep devious methods from companies to get out of warranty.

[rabbid]

something about 2 wrongs?!

GA do market their *S3 range as 'speed' and advertise them as overclockable, at what point extreme overclocking would void the warranty does anyone know? ie smoking the chipset with max volts? Even so if its offered as a selectable or auto option then as its sold with that it should be covered. Is there any get out clause or warranty voiding disclaimer in the manual or packaging?

However if we all jump up and down maybe they wont make their boards user clockable at all to prevent warranty disputes / legal action and we will all lose out

I thought the P31 is the updated 945 and still with ICH7 southbridges, not really a great overclocker as it doesnt natively support the higher buses. Better off with the P35 and a DS3 variant (if staying with GA) to get the solid capacitors.

[Blitzen]

I think the point was that the origianl poster tried to return a board under DSR that he had used.

I dont know the ins and outs of it, but surely he couldnt exercise the DSR if he was using the board and 'wanted to keep using it' until the ASUS board arrived.

[not_my_ip]

No, that was accepted by scan, I've decide to reject after finding out that this MB don't want to overclock at all, I have right to do this in time of 7 working days - If I understand right - I think it can be taken as inspecting goods. What would you do if you would have DOA? How would you know it is dead, only way to check it, is to connect all cables and make it working. And before I sent it I asked here and by OLQ for solution of my problem, scan suggested this way of action.
I just would like to know why OC is voiding warranty of motherboard, when all description are saying that this is great MB for it. Not to mention that some Ram memory CL4 has to be set up manually, 4-4-4-12 - whi usually is in Overclocking section

Just to make it clear: I think scan did their job really well, I'm a happy customer, awaiting credit for it

[wesleyaldred]

The reason overclocking voids the warranty is simply because the item is being run at speeds higher than it is officially supposed to run.

IE If you have a 2ghz CPU and run it at 3ghz it is working far more than the CPU manufacturer designed it to run at, otherwise they would have made it to run at 3ghz and charged you a £100 more for the privilege.

So although any specific item may well be capable of overclocking, this is at your own discretion as the warranty only covers the item if ran at the speeds / settings it was "OFFICIALLY" supposed to.

I hope this makes sense, the reason is simple but it's hard to put into writing.



Wesley

[not_my_ip]

Thank you Wesley for clearing that. My GB MB did not want to OC at all, even by 1MHz more

While you here, any chance you can update me how long will it take to authorise credit? And is everything OK with RMA?

[wesleyaldred]

Hi

I dont have the RMA number so i cannot look into individual specifics of the RMA, The average turnaround for a refund RMA to be completed would be 7-10 working days.

Wesley

[Noxvayl]

The reason overclocking voids the warranty is simply because the item is being run at speeds higher than it is officially supposed to run.

IE If you have a 2ghz CPU and run it at 3ghz it is working far more than the CPU manufacturer designed it to run at, otherwise they would have made it to run at 3ghz and charged you a £100 more for the privilege.

So although any specific item may well be capable of overclocking, this is at your own discretion as the warranty only covers the item if ran at the speeds / settings it was "OFFICIALLY" supposed to.

I hope this makes sense, the reason is simple but it's hard to put into writing.



Wesley

I would think that in that case the CPU would be void and not the motherboard.

Say the CPU's rated FSB is 1066Mhz yet the board is capable of supporting 1600Mhz. You should therefore be able to up the boards speed to 1600Mhz which would force the CPU higher than its rated speed but should remain within the boards rated speeds. This should be within the boards warranty from my understanding of your statement.

Please correct me if I'm wrong.

[wesleyaldred]

my case is an example, whatever the item is; the reason behind the warranty rejection remains the same, yes in my scenario the CPU would be warranty void and in your assumption the motherboard would not have been clocked past its limits so it would not have been overclocked, but if you raise the motherboard above its limits the same conclusion applies as it would to any product.

[Noxvayl]

Thats cool. Some people might not have realised that and said they have overclocked when overclocked only applies to the CPU and not the motherboard.

Now at least I know the boundaries for when something becomes void and when it still remains within its warranty. Thank you