Cat ate my graphics box - RMA help please

[Philipp]

Websemantic,

The turn around should be around 5-10 days, the testing really depends on the fault with the card, We will try and replicate your fault.

Hope this helps

[websemantic]

Thank you for the reply, that has answered my question! To all the other replies, I have been driven to the pub by the bad puns, thanks a bunch ;-)

[PeteG@Scan]

Testing wise if you can find a way of replicateing the fault on your own system then it's best that you submit a fault report with it that describes how we can also replicate the fault. The turn around will of course be faster if we can insert it into a test bench and run X-Y-Z and see it ourselves, other wise we'll have to resort to running the normal bench and testing apps. If they don't cause it then it won't be accepted as faulty, so the more information you can supply us, then the quicker we can resolve and ship a replacement back to you

[websemantic]

That sounds fair, thanks very much! I'll try to make it as clear as poss. Have a good weekend everyone!

[nlel]

Testing wise if you can find a way of replicateing the fault on your own system then it's best that you submit a fault report with it that describes how we can also replicate the fault. The turn around will of course be faster if we can insert it into a test bench and run X-Y-Z and see it ourselves, other wise we'll have to resort to running the normal bench and testing apps. If they don't cause it then it won't be accepted as faulty, so the more information you can supply us, then the quicker we can resolve and ship a replacement back to you

Sometimes though its not possible for someone to isolate the problem to a particular component, case in point is that my brother bought a mobo & RAM from a competitor and as soon as he got it games started crashing to desktop with Device Driver stopped responding messages relating to the graphics driver could happen anywhere between 1 minute to an hour.

Took it round to my cousin who is an expierienced programmer and they tested the RAM in memtest, 3 of the sticks passed but 1 didn't so they RMA'd the obviously faulty stick, then he ran the system with the remaining sticks but the problem still occured. He then sent the whole lot back and they tested it with memtest and Prime95 and sent it back as not faulty and charged him for it.

He then replaced his PSU and Graphics Card and the problem persisted it was only when I went round with my RAM and tried it in his system with 3D Mark Vantage that we could quickly reproduce the problem and isolate the cause to the RAM which he had got from the competitor, my RAM worked perfectly.

He expected the vendor to find the fault when they tested the parts together but they failed to do this and besides one stick of RAM still fails memtest, he didn't have the knowledge to diagnose the fault himself and my cousin thought the vendor would find this fault as he always suspected the RAM (he would know these things being a programmer).

Suffice to say they are not very impressed and are considering taking there business elsewhere.

[Tetsu]

Does an RMA actually require the orginal box? say if its a mobo thats a year old and its posted back with all the parts but just a plain outer box?

[wesleyaldred]

Does an RMA actually require the orginal box? say if its a mobo thats a year old and its posted back with all the parts but just a plain outer box?

No, It does not require original packaging. This would only ever be a requirement in earlier rejections for refund.

Wesley

[Philipp]

Sometimes though its not possible for someone to isolate the problem to a particular component, case in point is that my brother bought a mobo & RAM from a competitor and as soon as he got it games started crashing to desktop with Device Driver stopped responding messages relating to the graphics driver could happen anywhere between 1 minute to an hour.

Took it round to my cousin who is an expierienced programmer and they tested the RAM in memtest, 3 of the sticks passed but 1 didn't so they RMA'd the obviously faulty stick, then he ran the system with the remaining sticks but the problem still occured. He then sent the whole lot back and they tested it with memtest and Prime95 and sent it back as not faulty and charged him for it.

He then replaced his PSU and Graphics Card and the problem persisted it was only when I went round with my RAM and tried it in his system with 3D Mark Vantage that we could quickly reproduce the problem and isolate the cause to the RAM which he had got from the competitor, my RAM worked perfectly.

He expected the vendor to find the fault when they tested the parts together but they failed to do this and besides one stick of RAM still fails memtest, he didn't have the knowledge to diagnose the fault himself and my cousin thought the vendor would find this fault as he always suspected the RAM (he would know these things being a programmer).

Suffice to say they are not very impressed and are considering taking there business elsewhere.

We just ask for as much detail as possible, we will take it from there

[Philipp]

That sounds fair, thanks very much! I'll try to make it as clear as poss. Have a good weekend everyone!

You have a good one as well mate

[NickNolan]

This is the funniest thread I've seen on here.

[[B00]]

cant stop chuckling at this as

[Nelsaidi]

'Members are required to have a minimum of 5 posts before they can post any URL's - This is in place to stop abuse of the forums due to excessive spam posts - we are sorry for any inconvenience this may cause.'

The 'im from tech support cat' =

LOL!!!

Oh, great to hear you dont need the original boxes for RMA, as i doubt il have any should something break in my new pc