Results 1 to 10 of 10

Thread: Logitech V470 DOA

  1. #1
    Senior Member
    Join Date
    Aug 2005
    Posts
    334
    Thanks
    10
    Thanked
    12 times in 12 posts

    Logitech V470 DOA

    a quick check (against missing something obvious) - but I think it is DOA.

    arrived today (from Scan)
    followed instructions (exactly)

    all ok until recognising the device
    the computer recognises it's a bluetooth laser mouse
    the blue light on the top comes on

    the mouse doesn't work

    tried three configurations
    with logitech s/w installed
    directly from bluetooth my places
    with the logitech s/w uninstalled

    I think the blutooth functionality is ok - but the mouse (laser?) isn't

    tried a variety of surfaces - that my corded laser mouse is happy with

    checked the batteries both >1.6v

    is there anything else I should try before returning it DOA?

  2. #2
    Senior Member
    Join Date
    Aug 2005
    Posts
    334
    Thanks
    10
    Thanked
    12 times in 12 posts

    Logitech V470 - help please why no response from technical services?

    I logged a call with technical services - much later Tuesday evening - nothing
    no response, no answer, not even form response "here's a reference no we're looking into it"

    Dear Scan - I'll just RMA it tomorrow - if you don't wish to discuss it first

  3. #3
    Moderator DavidM's Avatar
    Join Date
    Jan 2005
    Posts
    8,769
    Thanks
    790
    Thanked
    251 times in 233 posts

    Re: Logitech V470 DOA

    Please can you PM me your real name and invoice number, and I'll check into the query later for you.

  4. #4
    Moderator DavidM's Avatar
    Join Date
    Jan 2005
    Posts
    8,769
    Thanks
    790
    Thanked
    251 times in 233 posts

    Re: Logitech V470 DOA

    I cannot find details of the query you logged. Can you supply either the invoice number or OLQ reference by PM?

    Many thanks.

  5. #5
    Senior Member
    Join Date
    Aug 2005
    Posts
    334
    Thanks
    10
    Thanked
    12 times in 12 posts

    Re: Logitech V470 DOA

    David

    thanks - I tried to PM but "DavidM has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her."further to the last query I tried, the mouse on a Linux computer & it just worked without any drivers for the mouse or the bluetooth stick

    so it seems to me there is a driver issue with XP - I am using XP SP3 on an Asus eee901 - upgrades were current as of about a week ago - I tried both the supplied CD drivers & the latest Logitech drivers - they are all claimed to be vista compatible - I have heard bad things about vista drivers - is there an earlier version?

    (I hadn't considered trying it on Linux before - as it said Mac / Windows and ddin't want a discussion about Linux not being supported - it seemed like a good idea before I shipped it to and fro)
    Last edited by Carlh; 03-10-2008 at 01:54 PM.

  6. #6
    Moderator DavidM's Avatar
    Join Date
    Jan 2005
    Posts
    8,769
    Thanks
    790
    Thanked
    251 times in 233 posts

    Re: Logitech V470 DOA

    I cannot find any record of this issue being logged, as you said in your second post - but I've allocated this to our technical people to look into for you now.
    Last edited by Carlh; 03-10-2008 at 01:54 PM.

  7. #7
    Senior Member
    Join Date
    Aug 2005
    Posts
    334
    Thanks
    10
    Thanked
    12 times in 12 posts

    Re: Logitech V470 DOA

    David - many thanks - I look forward to getting some help

  8. #8
    Senior Member
    Join Date
    Aug 2005
    Posts
    334
    Thanks
    10
    Thanked
    12 times in 12 posts

    Re: Logitech V470 DOA

    David - many thanks - after spending a large chunk of Saturday working a it. Finally the mouse works...

    in case someone else searches for a problem with an eee PC901 with XP

    - removed the all logitech drivers (after just using the uninstall and realising traces will still impacting) also deleted the all the logitech program files including the shared file entries - cleared all references to logitech and sharepoint from the registry - clearly logitech was doing something strange with a USB connection - don't quite follow why a bluetooth device would do this...

    - removed the supplied eee bluetooth drivers and at this point the computer recognised it had a new bluetooth device, (BT253) I took the option to use windows update to find the right drivers...

    and the pairing also worked - but this time at the end of it the mouse worked too

  9. #9
    I R Toff Pandi! TAKTAK's Avatar
    Join Date
    Mar 2008
    Location
    Vergon6
    Posts
    7,410
    Thanks
    525
    Thanked
    995 times in 735 posts
    • TAKTAK's system
      • Motherboard:
      • MSI P55 GD65
      • CPU:
      • i7 860 @ 3.62GHz under an XSPC RASA
      • Memory:
      • 8GB 2133MHZ Corsair Vengeance
      • Storage:
      • 80GB Intel G2 SSD + 500GB + 640GB + 250GB WD AAKs + 2x1TB Samsung (1 Dead) + 500GB Maxtor
      • Graphics card(s):
      • EVGA SSC GTX260 216 55nm under an EK FC260 GTX
      • PSU:
      • Corsair HX620w
      • Case:
      • Corsair 800D, PA120.3 in the roof with 6 NF-P12s in Push-Pull
      • Operating System:
      • 7 x64
      • Monitor(s):
      • 24" Yuraku YV24WBH1 - SA-LTM240M2-L01 Panel & 32" LCD HDTV (1080i) Digihome tesco special :D
      • Internet:
      • 76Mb Fibre

    Re: Logitech V470 DOA

    Quote Originally Posted by speardane View Post
    so it seems to me there is a driver issue with XP - I am using XP SP3 on an Asus eee901 - upgrades were current as of about a week ago - I tried both the supplied CD drivers & the latest Logitech drivers - they are all claimed to be vista compatible - I have heard bad things about vista drivers - is there an earlier version?
    were you trying to use the vista drivers in XP???

    if so, that is why it didn't work.. IIRC vista uses a totally new bluetooth stack (hence why you get xp and vista drivers)
    Post Counts and Other Rewards, Rules, Folding@Home, Fans: Push vs Pull vs Push-Pull, Corsair PSU OEMs.

    Quote Originally Posted by razer121 View Post
    Would you like me to enter you? it would be my pleasure
    TAKTAK.co.uk

  10. #10
    Senior Member
    Join Date
    Aug 2005
    Posts
    334
    Thanks
    10
    Thanked
    12 times in 12 posts

    Re: Logitech V470 DOA

    I used
    a) the drivers automatically installed when the supplied logitech disk autobooted and followed their inbuilt detection scheme
    b) upgraded them (backed out a &b)
    c) tried running through the xp sp3 bluetoouth - my bluetooth places (as recommended by logitech)
    d) loaded the xp drivers directly from the logitech site (backed out the logitech drivers again & zapped all related directories & registry entries)
    e) tried c again
    f) backed out the vendor (asus) supplied drivers and was left with only the standard xp bluetooth stack

    f - worked

    I think I was at about c on the earlier post you are querying.
    with a - there was no option for me to select the OS I was using - so if it matters I would expect logitech to autodetect & make the right choice.

    I seem to recall (again you see I ran through rather a number of possibilities) that logitech on either the install routine on their site - made out the drivers were xp (and also vista) compatible.

    Certainly I had heard of many issues over vista drivers and stacks - that since I had established the mouse was working - my then hypothesis was that there was a driver problem - never did get a clear answer.

    not even sure that the finger can be pointed 100% at Logitech or Asus but one of them was clearly the culprit...

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Logitech Duet hands on
    By Funkstar in forum Reader Reviews
    Replies: 30
    Last Post: 10-02-2009, 04:45 PM
  2. Logitech mice - game specific configs?
    By JimNastics in forum PC Hardware and Components
    Replies: 4
    Last Post: 22-07-2007, 04:29 PM
  3. Logitech to acquire Slim Devices!
    By Funkstar in forum General Discussion
    Replies: 0
    Last Post: 18-10-2006, 11:09 PM
  4. Logitech mouse, return to scan or go through logitech
    By GoNz0 in forum SCAN.care@HEXUS
    Replies: 1
    Last Post: 24-09-2006, 07:26 PM
  5. Logitech MX700 Cordless Mouse
    By Lee H in forum Reader Reviews
    Replies: 0
    Last Post: 04-12-2004, 01:23 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •