Logitech V470 DOA

[speardane]

a quick check (against missing something obvious) - but I think it is DOA.

arrived today (from Scan)
followed instructions (exactly)

all ok until recognising the device
the computer recognises it's a bluetooth laser mouse
the blue light on the top comes on

the mouse doesn't work

tried three configurations
with logitech s/w installed
directly from bluetooth my places
with the logitech s/w uninstalled

I think the blutooth functionality is ok - but the mouse (laser?) isn't

tried a variety of surfaces - that my corded laser mouse is happy with

checked the batteries both >1.6v

is there anything else I should try before returning it DOA?

[speardane]

I logged a call with technical services - much later Tuesday evening - nothing
no response, no answer, not even form response "here's a reference no we're looking into it"

Dear Scan - I'll just RMA it tomorrow - if you don't wish to discuss it first

[DavidM]

Please can you PM me your real name and invoice number, and I'll check into the query later for you.

[DavidM]

I cannot find details of the query you logged. Can you supply either the invoice number or OLQ reference by PM?

Many thanks.

[speardane]

David

thanks - I tried to PM but "DavidM has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her."further to the last query I tried, the mouse on a Linux computer & it just worked without any drivers for the mouse or the bluetooth stick

so it seems to me there is a driver issue with XP - I am using XP SP3 on an Asus eee901 - upgrades were current as of about a week ago - I tried both the supplied CD drivers & the latest Logitech drivers - they are all claimed to be vista compatible - I have heard bad things about vista drivers - is there an earlier version?

(I hadn't considered trying it on Linux before - as it said Mac / Windows and ddin't want a discussion about Linux not being supported - it seemed like a good idea before I shipped it to and fro)

[DavidM]

I cannot find any record of this issue being logged, as you said in your second post - but I've allocated this to our technical people to look into for you now.

[speardane]

David - many thanks - I look forward to getting some help

[speardane]

David - many thanks - after spending a large chunk of Saturday working a it. Finally the mouse works...

in case someone else searches for a problem with an eee PC901 with XP

- removed the all logitech drivers (after just using the uninstall and realising traces will still impacting) also deleted the all the logitech program files including the shared file entries - cleared all references to logitech and sharepoint from the registry - clearly logitech was doing something strange with a USB connection - don't quite follow why a bluetooth device would do this...

- removed the supplied eee bluetooth drivers and at this point the computer recognised it had a new bluetooth device, (BT253) I took the option to use windows update to find the right drivers...

and the pairing also worked - but this time at the end of it the mouse worked too

[TAKTAK]

so it seems to me there is a driver issue with XP - I am using XP SP3 on an Asus eee901 - upgrades were current as of about a week ago - I tried both the supplied CD drivers & the latest Logitech drivers - they are all claimed to be vista compatible - I have heard bad things about vista drivers - is there an earlier version?

were you trying to use the vista drivers in XP???

if so, that is why it didn't work.. IIRC vista uses a totally new bluetooth stack (hence why you get xp and vista drivers)

[speardane]

I used
a) the drivers automatically installed when the supplied logitech disk autobooted and followed their inbuilt detection scheme
b) upgraded them (backed out a &b)
c) tried running through the xp sp3 bluetoouth - my bluetooth places (as recommended by logitech)
d) loaded the xp drivers directly from the logitech site (backed out the logitech drivers again & zapped all related directories & registry entries)
e) tried c again
f) backed out the vendor (asus) supplied drivers and was left with only the standard xp bluetooth stack

f - worked

I think I was at about c on the earlier post you are querying.
with a - there was no option for me to select the OS I was using - so if it matters I would expect logitech to autodetect & make the right choice.

I seem to recall (again you see I ran through rather a number of possibilities) that logitech on either the install routine on their site - made out the drivers were xp (and also vista) compatible.

Certainly I had heard of many issues over vista drivers and stacks - that since I had established the mouse was working - my then hypothesis was that there was a driver problem - never did get a clear answer.

not even sure that the finger can be pointed 100% at Logitech or Asus but one of them was clearly the culprit...