RMA confusion

[divinemadness]

Had no email contact since Monday, whereby I was informed:

"Current status of your RMA: Awaiting Replacement / Credit

We can confirm your returned goods have now been tested by our technicians."

At the same time the online tracker page had a tick mark next to "Awaiting replacement / credit", however i've just been on the tracker page again and now it's showing up as "Completed".

Confusion being, i've had no notification of dispatch, delivery details or anything. I've no idea when to expect this back or even if I should? What does completed mean, should I have it back already?

Is there anyone I can PM with the RMA number that can provide any more detail about what's happening?

[wesleyaldred]

Hi There,

Yep, the status completed does indeed mean just that, the RMA is completed and your replacement was shipped yesterday with delivery due today.

Wesley

[divinemadness]

Awesome, cheers for that, I shall have to enlist a family member to come and house sit whilst I collect my exam results!

Also just PMd Mark and then I came back and his post had gone!

[wesleyaldred]

No worries, i deleted his post because I still had your details from the PM you sent me earlier in the week.

Good luck with the results by the way !

Wesley

[divinemadness]

Thanks!

[divinemadness]

It was there when I got back today, all the bits included this time!

Overall, good experience, definitely confidence boosting for next time I order!