Results 1 to 12 of 12

Thread: Supply of WD hard drives without 3 year warranty

  1. #1
    Registered User
    Join Date
    Aug 2003
    Posts
    7
    Thanks
    0
    Thanked
    0 times in 0 posts

    Supply of WD hard drives without 3 year warranty

    I am planning on replacing a number of hard drives in my server with larger ones and have been checking the remaining warranties. Two WD10EACS drives, purhased from Scan 21/10/08, are showing as no warranty due to being sold to a system manufacturer. Obviously this should not be the case as they were purchased as drives only.

    I was looking at selling these but given that they would now not be replaced by WD their resale value is reduced. On drive specifications you state "Remember ALL our Hard Drive brands we sell are official 3 or 5 year Maximum Warranty Product. Peace of Mind!
    Many of our competitors sell Grey/imported or system integrator product with only 1 year warranty! to achieve a cheap price."

    This doesn't appear to be true for these two drives, can someone at Scan comment or advise the best way to resolve this?

    Thanks for your help.
    Ian

  2. #2
    JagerBomber Mossy's Avatar
    Join Date
    Sep 2006
    Location
    0.0
    Posts
    2,618
    Thanks
    191
    Thanked
    173 times in 144 posts

    Re: Supply of WD hard drives without 3 year warranty

    Sure

    If we have advertised these as a 3 year warranty Scan will be covering the warranty.

    Regards
    __________________
    Make it idiot proof and someone will make a better idiot.

    Error exists between Keyboard & Chair replace User and press Any Key!

    .... Where's the Any Key???


  3. #3
    Retail Sales Manager Chris P's Avatar
    Join Date
    Apr 2006
    Posts
    5,699
    Thanks
    767
    Thanked
    515 times in 411 posts

    Re: Supply of WD hard drives without 3 year warranty

    IanAG

    When you need to replace the drives a Return can be arranged through the following link
    http://web6.scan.co.uk/aspnet/Suppor...px?QueryType=R

    Best Regards

  4. #4
    Registered User
    Join Date
    Aug 2003
    Posts
    7
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Supply of WD hard drives without 3 year warranty

    I'm sorry, this doesn't really help with a view to selling the drives. Any buyer will be put off by the chain of having the warranty offered when official drives are backed up by 3/5 warranty direct from the manufacturer. Could you provide something in writing to back this up?

    The statement on the specification page of the drives should be amended, you ARE selling system integrator drives but backing them up with warranty yourselves. This does NOT make them official WD warrantied products.

  5. #5
    bored out of my tiny mind malfunction's Avatar
    Join Date
    Jul 2003
    Location
    Lurking
    Posts
    3,923
    Thanks
    191
    Thanked
    187 times in 163 posts
    • malfunction's system
      • Motherboard:
      • Gigabyte G1.Sniper (with daft heatsinks and annoying Killer NIC)
      • CPU:
      • Xeon X5670 (6 core LGA 1366) @ 4.4GHz
      • Memory:
      • 48GB DDR3 1600 (6 * 8GB)
      • Storage:
      • 1TB 840 Evo + 1TB 850 Evo
      • Graphics card(s):
      • 290X
      • PSU:
      • Antec True Power New 750W
      • Case:
      • Cooltek W2
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Dell U2715H

    Re: Supply of WD hard drives without 3 year warranty

    Is this standard practice on some or all of the HDDs Scan sell these days? If so what would happen if say in 2 years 11 months time a drive died - are Scan keeping some in reserve or would they be looking to refund or replace with a similar product?

  6. #6
    Registered User
    Join Date
    Aug 2003
    Posts
    7
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Supply of WD hard drives without 3 year warranty

    Quote Originally Posted by malfunction View Post
    Is this standard practice on some or all of the HDDs Scan sell these days? If so what would happen if say in 2 years 11 months time a drive died - are Scan keeping some in reserve or would they be looking to refund or replace with a similar product?
    I can verify its not standard practice on all of the drives as I have purchased one more of these since and the correct warranty is reported on the WDC site. I am interested in what the replacement would be, and also concerned about the hassle - although VERY slow, WD RMAs are pretty easy.

    I will now be checking all drives I purchase immediately to ensure they are not grey!

  7. #7
    bored out of my tiny mind malfunction's Avatar
    Join Date
    Jul 2003
    Location
    Lurking
    Posts
    3,923
    Thanks
    191
    Thanked
    187 times in 163 posts
    • malfunction's system
      • Motherboard:
      • Gigabyte G1.Sniper (with daft heatsinks and annoying Killer NIC)
      • CPU:
      • Xeon X5670 (6 core LGA 1366) @ 4.4GHz
      • Memory:
      • 48GB DDR3 1600 (6 * 8GB)
      • Storage:
      • 1TB 840 Evo + 1TB 850 Evo
      • Graphics card(s):
      • 290X
      • PSU:
      • Antec True Power New 750W
      • Case:
      • Cooltek W2
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Dell U2715H

    Re: Supply of WD hard drives without 3 year warranty

    Quote Originally Posted by IanAG View Post
    I can verify its not standard practice on all of the drives as I have purchased one more of these since and the correct warranty is reported on the WDC site. I am interested in what the replacement would be, and also concerned about the hassle - although VERY slow, WD RMAs are pretty easy.

    I will now be checking all drives I purchase immediately to ensure they are not grey!
    To be clear are you saying that you've purchased a further drive that has the normal WD warranty?

  8. #8
    HEXUS.timelord. Zak33's Avatar
    Join Date
    Jul 2003
    Location
    I'm a Jessie
    Posts
    34,111
    Thanks
    2,561
    Thanked
    2,629 times in 1,659 posts
    • Zak33's system
      • Storage:
      • Kingston HyperX SSD, Hitachi 1Tb
      • Graphics card(s):
      • Nvidia 1060
      • PSU:
      • Coolermaster 800w
      • Case:
      • Silverstone Fortress FT01
      • Operating System:
      • Win10
      • Internet:
      • Zen FTC uber speedy

    Re: Supply of WD hard drives without 3 year warranty

    just for the record, I think you'll find that WD warranty's are NOT tranferable to a second owner anyway.

    WD will have no liability for any Product returned if WD determines that:

    * The product was stolen from WD.
    * The asserted defect:
    o is not present,
    o cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than WD, or
    o is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers (unless authorized to do so by Western Digital or an authorized Service Center)), accident or mishandling while in the possession of someone other than WD.
    * The Product was not sold to you as new.
    * The product was not used in accordance with Western Digital specifications and instructions.
    * The product was not used for its intended function (for example, desktop drives used in an Enterprise environment).
    from this page
    http://support.wdc.com/warranty/poli...pe=end&lang=en

    I never purcahsed a WD drive expecting to be abe to sell it on second hand with warranty left over. I'm 99% sure it's only for the first owner.
    .
    Quote Originally Posted by Advice Trinity by Knoxville
    "The second you aren't paying attention to the tool you're using, it will take your fingers from you. It does not know sympathy." |
    "If you don't gaffer it, it will gaffer you" | "Belt and braces"

  9. #9
    Senior Member
    Join Date
    May 2007
    Location
    West London
    Posts
    406
    Thanks
    41
    Thanked
    27 times in 25 posts

    Re: Supply of WD hard drives without 3 year warranty

    This is probably due to the same situation ebuyer had with the seagate drives. See: http://forums.hexus.net/scan-care-he...-warranty.html Or SCAN may buy the OEM drives meant for system builders for the 3XS systems and the stock got mixed up.
    Last edited by nickp8; 31-12-2009 at 06:20 PM.
    ::NZXT Rogue Case + Scythe Kaze Maru 140mm Fans | Scythe Kaze Master Ace Fan Controller | NorthQ Siberian Tiger Liquid Cooling | Enermax Liberty 400W PSU | Gigabyte GA-G33M-S2L | Intel C2Q Q9450 | 4GB Apogee GT PC2-8500 DDR2 | Gigabyte ATI Radeon 1GB HD4850 Passive | 2TB Western Digital Caviar Black SATA | Pioneer DVR-216DBK SATA | Win 7 Home Premium | HP w2207 LCD | 1TB QNAP TS-119 Turbo NAS |
    ::Acer Aspire One Netbook + Carbon Fibre Skin | Intel Atom 1.6GHz | 1.5GB RAM | 8GB SSD | 16GB Class6 SDHC | Windows XP SP3 | 3 Mobile Broadband | 9 Cell Battery |
    ::HP Touchpad White | 1.5GHz | 64GB | webOS 3.2 |CyanogenMod 9 Android ICS |
    ::Shuttle SZ77R5 | Intel Core i5 3470s | 8GB Corsair Vengeance DDR3 1600MHz | Samsung 256GB 830 Series SSD | 2TB Western Digital Caviar Black SATA | Pioneer DVR-216DBK SATA | Win 8 Pro |


  10. #10
    bored out of my tiny mind malfunction's Avatar
    Join Date
    Jul 2003
    Location
    Lurking
    Posts
    3,923
    Thanks
    191
    Thanked
    187 times in 163 posts
    • malfunction's system
      • Motherboard:
      • Gigabyte G1.Sniper (with daft heatsinks and annoying Killer NIC)
      • CPU:
      • Xeon X5670 (6 core LGA 1366) @ 4.4GHz
      • Memory:
      • 48GB DDR3 1600 (6 * 8GB)
      • Storage:
      • 1TB 840 Evo + 1TB 850 Evo
      • Graphics card(s):
      • 290X
      • PSU:
      • Antec True Power New 750W
      • Case:
      • Cooltek W2
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Dell U2715H

    Re: Supply of WD hard drives without 3 year warranty

    Quote Originally Posted by Zak33 View Post
    I never purcahsed a WD drive expecting to be abe to sell it on second hand with warranty left over. I'm 99% sure it's only for the first owner.
    It's pretty common practice though and from first hand experience WD do not ask for proof of purchase on OEM drives - I've sent a couple of raptors back that I inherited from work PCs when they died (I originally bought them on behalf of my employer but that still *shouldn't* count if we're correct in assuming the warranty is non transferable).

    Quote Originally Posted by nickp8 View Post
    This is probably due to the same situation ebuyer had with the seagate drives. See: http://forums.hexus.net/scan-care-he...-warranty.html
    That would be my guess too - a purchasing / supply error rather than anything intentional.
    Last edited by malfunction; 31-12-2009 at 06:21 PM.

  11. #11
    Registered User
    Join Date
    Aug 2003
    Posts
    7
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Supply of WD hard drives without 3 year warranty

    I didn't realise that the WD warranties only applied to first owner, but it still doesn't really change the fact that the drives should have a warranty direct with WD.

    I will put it down to experience and plan to check the drives first next time, if they are not supplied with direct warranty I will return them under the distance selling act.

    I can confirm that I have bought the same model since from Scan (and numerous other models before) and they had the full warranty direct with WDC, so its not common practice for Scan.

  12. #12
    bored out of my tiny mind malfunction's Avatar
    Join Date
    Jul 2003
    Location
    Lurking
    Posts
    3,923
    Thanks
    191
    Thanked
    187 times in 163 posts
    • malfunction's system
      • Motherboard:
      • Gigabyte G1.Sniper (with daft heatsinks and annoying Killer NIC)
      • CPU:
      • Xeon X5670 (6 core LGA 1366) @ 4.4GHz
      • Memory:
      • 48GB DDR3 1600 (6 * 8GB)
      • Storage:
      • 1TB 840 Evo + 1TB 850 Evo
      • Graphics card(s):
      • 290X
      • PSU:
      • Antec True Power New 750W
      • Case:
      • Cooltek W2
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Dell U2715H

    Re: Supply of WD hard drives without 3 year warranty

    Thanks for the follow up post - I wasn't 100% clear before but yes, given that this seems to be isolated I imagine this is a mixup but definitely worth checking just in case

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. 7200.11 Internal Kit - Five Year Warranty?
    By Aden in forum PC Hardware and Components
    Replies: 2
    Last Post: 02-05-2009, 04:08 PM
  2. Hard Drives and static :(
    By Shmee150 in forum Help! Quick Relief From Tech Headaches
    Replies: 4
    Last Post: 10-10-2007, 03:12 PM
  3. Hard drives not showing up.
    By catattack in forum PC Hardware and Components
    Replies: 5
    Last Post: 10-03-2006, 10:00 AM
  4. Question about hard drives in SFF PCs
    By milanlad in forum PC Hardware and Components
    Replies: 11
    Last Post: 03-02-2005, 01:30 AM
  5. 250gb Hdd £99.99
    By daveham in forum Retail Therapy and Bargains
    Replies: 11
    Last Post: 27-04-2004, 10:10 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •