Hi,

I am in the process of RMA'ing a Hard disk which arrived dead last week, and am unsure about the collection process. I was told to email Scan with a date, and address and then DPD would collect the hard disk, having done this, I got an email back saying they dont usually deal with university addresses, and if there was somewhere else they could pick up from.


I replied saying that the university was the only place, to which they have said OK, but they have not told me which day it is going to be collected on yet? I tried to find out using the tracking device on the website, but it said RMA not found, so is my hard disk due for collection, or have I not done everything I need to?


The RMA number is 234708,
and query number 0877556 - {080A0282-4435-495D-BDA6-058720CBC0B2}


Thanks in advanced
Am sure that it will be sorted out, and I will be ordering again for Scan when I next need anything computer related.