To accept an XFX RMA offer or not?

[Sgt_Oddball]

I bought an XFX 4870 XXX 512mg edition from scan last year (around the end of August) and had it die on me at the begging of November (first, the system crashed out then massive artefacts when restarting which after I left the pc off for a hour was totally dead when i tried restarting again)

I have since RMA'd the card and have been informed that the card is indeed dead but that it can't be repaired nor a replacement sent. Instead I can get a partial refund of about half the cards cost new.

While I understand that the card is no-longer being made (I intentionally bought the card when it was being fazed out to get a bargain) but surely an equivalent card could be offered (a 5770 for instance is for the sake of a few fps in most games has the same grunt seen as the cost from scan for an xfx model is a whole pound more than I paid for my 4870) rather than half of the cards original value when the aftermarket value of the card is still around the 60-70% mark (I have been looking around different second-hand sellers and that is generally the going rate for a working 4870 512mg.

To the hexus/scan users out there should I just accept the loss on the refund or does anyone else have any other options I should look at?

On an interesting sidenote, XFX pass the warranty buck onto scan and scan pass the miserable refund buck onto XFX which seems like neither are willing to take ownership of the faulty product.

[Jasp]

Most places are allowed to charge what is know as a usage charge, the general rule of thumb is due to the sale of goods act its based on 6 years worth of use, so price paid, divided by 72 months, times the amount of months owned.

Should you accept it? thats upto you the retailer and XFX at the end of the day.

[Sgt_Oddball]

Well based off that metric it adds another 20 quid to what I've been offered. So I'm going to see if I can get some info on what scan use to figure the value of the card.

On a side note I've been in touch with XFX via their support ticket system but they're as useful as a chocolate fireguard about it (if it works they're rather good and have some good advice)

[EzyRyder]

That is one of the reasons why you should avoid the likes of Powercolor, XFX and similar. Their warranties are worth nothing.

[kalniel]

On an interesting sidenote, XFX pass the warranty buck onto scan and scan pass the miserable refund buck onto XFX which seems like neither are willing to take ownership of the faulty product.

Your contract is with Scan, not XFX. Of course, Scan probably have their own contract with XFX, but that's between XFX and Scan, they're just doing their job by keeping you informed of their internal processes (some other companies would do the same thing, just not tell you, leaving you wondering why your RMA is taking so long).

[jim]

If he's claiming under the warranty though, then his "warranty contract" could be with anybody.

[kalniel]

If he's claiming under the warranty though, then his "warranty contract" could be with anybody.

True.

[Sgt_Oddball]

From what I can tell (both from the hexus forums and elsewhere) XFX doesn't have a manufactures warranty in Europe with the end consumers. It's entirely handled by the resellers who the have to return the faulty goods to XFX and await their decision.

From other posts I've seen this generally takes the form of a payment (if the product is not DOA and no longer being produced or just a costly card) rather than a replacement which I much rather prefer than a pay-off as it still leaves me cardless and out of pocket (unless I can scalp a deal off ebay which is proving easier said than done) to get a card as good as the 4870 XXX was before it croaked.

All in all it's rather frustrating as it means the computer which was build as a gaming rig with the best value components is just sat dormant until this is cleared up one way or the other.