I think we all understand that (see my first post in this thread) and we do appreciate your effort, what I absolutely aghast at is the complete lack of movement by the powers that be - a quick timeline check just illustrates how poorly managed this has been by SCAN management
- 5 years ago - Your systems were hacked - affected customers/public not made aware of this at all, but SCAN were aware at the time and of the details taken and I presume the security hole was fixed.
- 1 month ago - Because a customer decided to raise a query about spam in these forums we found out about what happened 5years ago (Im not calling this a cover up), but not the extent or the method.
- 2 weeks ago - SCAN actioned the forced password reset on potentially affected customers (think this was done by join date before the date of the hack) and had communicated directly to affected customers, you also advised the amount of customers affected, but nothing further other than a statement would be made in a timely manner.
As you can see we havent really moved on much and Im surprised by this, the main issue for 99% of people here is the lack of transparency, now is the time to provide us details and assurances how the hack has been fixed, so in reality we need to understand what actually happened and what was put in place to prevent this (and other simiiar treats) and when. Ultimately youve left at least 20-odd customers in the dark over a period of 5 year with their basic personal details in unauthorised hands.
So right now you have to understand the original event and the time its taken (and the fact it was a customer that raised this) any trust we had for yourselves as a company has gone completely, but it was always going to be easily regained if SCAN took charge of this as soon as it came to light and made us aware of the details of the intrusion itself, how many were affected (which you have done) and the protocols put in place to prevent this in future in a timely manner, its been a month and as far as Im concerned times up. This was so easily fixable where I feel most would have given yourselves the benefit of the doubt if you had shown visible action...
Once bitten, twice shy springs to mind...
And Chris P to reiterate Im not having a go at you, Im more frustrated that theyve left you to 'deal' with this, when in effect there are people within SCAN whose responsibility and job description it is to adequately deal with this - its disgusting that theyve put you in this position because as said above all you are is the messenger.
ps3ud0