David told me you were high up on the pecking order now!
It was a long long time ago, around June 2001 when it started. Bought an Asus A7A266 motherboard which was DOA. got my RMA from yourself, sent it back, came back 'not faulty', charged £24 for that, still faulty, sent back again, this time it was faulty and so began the arduous task of getting a refund. Around November that year I got the refund, sent dozens and dozens of emails and phoned constantly. Have to admit, was a horrific experience that really put me off using Scan again. Hear glowing reports these days though.
Think I only threw out my receipts and correspondence a few weeks back