Scan RMA Service - Reviewed (so far.. :) )

[derthballs]

My asus a8n-sli unfortunately died a couple of days ago, having had gone through traumatic experiences returning parts in the past to overclockers where i used to buy, i thought it might be interesting to share my thoughts with people wondering how the RMA service of scan is.

I did it all online, and had a response back the next morning with all my RMA details, what surprised and delighted me in equal measure, was Scan sending a courier to collect the faulty board from me, I have this arranged for tomorrow.

Ill update the thread after i have had the board back, ive been told it should be a quick turnaround, but i have been delighted and impressed with the speed and professionalism of scan so far.

Ive spent the best part of 2 grand with scan in the last couple of months, and while its always annoying if something does go pop, its very reassuring to know that It can be dealt with quickly and swiftly, and with the minimum of pain possible.

So thanks for a great service so far, and ill update once the board is back to me.

[derthballs]

Invoice Date 24 Oct 2005 00:13:22
Estimated Despatch Date 25 Oct 2005

1. Invoice Printed 24 Oct 2005 17:29:00
2. Payment Authorised 24 Oct 2005 17:29:00
3. Picked 25 Oct 2005 12:28:00
4. Despatched 25 Oct 2005 13:22:00


So that was extremely painless Requested 19th, will be with me tomorrow the 26th, 1 week with scan picking up and dropping off.

Fantastic service from scan - thanks very much guys

[Steve A]

Derth

Glad to hear it mate, the guys on returns do a cracking job even though they are always under pressure as you can imagine .... thanks for the comments and i will make sure they are aware of this .. im sure it will put a smile on the little faces

Regards

[Blackmage]

Yes, good to hear i got an RMA also coming up. Nforce SLI mobo is very unstable even at stock

[derthballs]

arrived today - left at my neighbours house - thanks again

[undergroove]

Got to say the RMA service has been excellent when I've used it in the past.

Had trouble with an incorrect item (mislabelled box IIRC) and returns process was painless. Scan guys followed up a while later as well, asking for my feedback and told me that as a result of said feedback that they'd put measures in place to prevent my particular problem from happening again.

[Xaar]

I just got a rather annoying/frustrating email from the returns dept. which has totally suprised me.

Gonna give em a chance to rectify the matter (though the "We are very sorry we cannot assist any further in this matter" sounded kinda final.. we'll see) before I decide to post any further details.

[DavidM]

Xaar - can you drop me a PM with the details, and I'll see if I can look into this for you.

[Xaar]

DavidM - PM'd you earlier.. any news?

I just got a response from Roxane saying it's outta her hands, and upto the Returns Dept. (who blatantly fobbed me off earlier)..

Is there a direct email for the returns dept? or specifically Rena? Or even better, a phone number?

I'd like to get this sorted out today, and it's not something I want/need on my mind over the weekend..

Thanks

[Philipp]

Xaar i work on the returns team please PM me your invoice number with a phone number and ill look into the issue and give you a call,

Best Regards

[wesleyaldred]

Xaar this has been an error on part of the returns dept, please accept my sincere apologies for this. You will receive an email from Roxane shortly.

Regards

Wesley Aldred

[Xaar]

wesleyaldred - thanks, I appreciate someone taking responsibility for this. Still awaiting the email from Roxane though

Philipp - Thanks for the offer too, i'm gonna PM the invoice #, and my mobile # incase there is anything regarding this RMA that needs my input.

As always, your a great team, with swift and decisive actions.. oh, and fair too (I hope )