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Thread: help with Scan EZ8000 Black Wireless Multimedia/Office/Gamer Keyboard + Optical Mouse

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    help with Scan EZ8000 Black Wireless Multimedia/Office/Gamer Keyboard + Optical Mouse

    i purchased a Scan EZ8000 Black Wireless Multimedia/Office/Gamer Keyboard + Optical Mouse with my new computer but as of yet hav not been able to get the keyboard to work and have been working form a corded one. i dont seem to be able to turn the keyboard on is there an on off switch or something cos i cant work it out its got BRAND NEW batteries and i press the buttons and nothign happens hit caps scoll and num loc kand no lights come on can anyone help me with this. the mouse worked fine btw.

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    can one of the scan people tell me what to do to return this product as i am getting no help

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    mutantbass head Lee H's Avatar
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    • Lee H's system
      • Motherboard:
      • MSI Z370 Carbon Gaming
      • CPU:
      • Intel i7 8700K Unlocked CPU
      • Memory:
      • 16 GB Corsair Vengeance 3200 LPX
      • Storage:
      • 250GB 960 EVO + a few more drives
      • Graphics card(s):
      • 6GB Palit GTX 1060 Dual
      • PSU:
      • Antec Truepower 750W Modular Blue
      • Case:
      • Corsair 600T White Edition
      • Operating System:
      • Windows 10 PRO
      • Monitor(s):
      • 27" Asus MX279H & 24" Acer 3D GD245HQ + the 3D glasses
      • Internet:
      • Virgin Media
    If you require a returns number then you can request 1 from the following link ;

    http://web6.scan.co.uk/Support/Query.ASP?QueryType=R

    Best Regards,

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    ok i submitted a query the day u posted that any ideas when i will get a reply ?

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    Moderator DavidM's Avatar
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    Shouldn't be very long ...

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    Moderator Philipp's Avatar
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    • Philipp's system
      • Motherboard:
      • ROG Impact
      • CPU:
      • Intel i7 4770K
      • Memory:
      • 16GB Corsair DDR3
      • Storage:
      • 500GB Samsung Evo
      • Graphics card(s):
      • EVGA 980Ti
      • PSU:
      • Corsair 550W RMX
      • Case:
      • Fractal Design Node
      • Operating System:
      • Windows 10 Home
      • Monitor(s):
      • 27" ROG Swift
      • Internet:
      • Virgin 20Mb
    Sorry for the delay in replying I have replyed to your Query with some relevent information,

    From the fault report that you have given it would appear that the unit could well be faulty if so we will raise a returns number and have the unit replaced,

    Best Regards

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    thanx philipp

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    err just wondering do you know wat is happening as i have had no emails or anything ?

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    philipp did you get my email i need a reply asap.especially if i am to send the product back by the 9th of december

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