Returns queries

[tfboy]

Hi.

Last weekend I filled in a returns query form from the My Account section on your website.

I've heard nothing from Scan since. Surely 3 days later I should have had a response?

Should I have received an email of my query? As it stands, I haven't and the query requests don't appear to be logged so I have no way of retrieving my long message

Should I just call CS? If that's a yes, then what's the point of having a returns query section if it doesn't get looked at?

Not having a rant, just asking

edit: part of the returns was for the VoIP boxes I posted about here for which I never obtained an answer either

...just

[Steve A]

Hi,

If its a returns quiery then ring return, cut out the passing of calls,

Regards

[DavidM]

If you've logged a query through the proper logging feature on the support page, it will be recorded completely.

If you pm me your quoted olq number (or invoice number if you haven't made a note of this!) then i'll try and check on the status for you.

[DavidM]

Thanks for the info - i've passed it across to expidite for you.

[tfboy]

Cheers Dave. I'll give you a proper "thank-you" once it's sorted

[tfboy]

Dave, I repackaged up the boxes and did one last ditched attempt to ensure they were still not working...

And now they do and so does the DVI cable now I'm using a new system I put together (bought the bits from Scan of course ).

I guess I just let the RMA lapse, but would rather confirm before I get a bad reputation


Thanks again for chasing up.

Regards,
Xavier

[Lee H]

tfboy

If you drop me the RMA number I can put a note on there saying that you've now fixed the issue.

Best Regards,

[tfboy]

Hi Lee.

The RMA number is XXXXXX

Thanks
Xavier

[Steve A]

Sorry had to remove the RMA number


Please PM him Directly

Regards

[Lee H]

I've got the RMA number and added notes to the RMA system for you