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Thread: Returns queries

  1. #1
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    Returns queries

    Hi.

    Last weekend I filled in a returns query form from the My Account section on your website.

    I've heard nothing from Scan since. Surely 3 days later I should have had a response?

    Should I have received an email of my query? As it stands, I haven't and the query requests don't appear to be logged so I have no way of retrieving my long message

    Should I just call CS? If that's a yes, then what's the point of having a returns query section if it doesn't get looked at?

    Not having a rant, just asking

    edit: part of the returns was for the VoIP boxes I posted about here for which I never obtained an answer either

    ...just
    Last edited by tfboy; 01-02-2006 at 06:28 PM.

  2. #2
    Scan Computers Steve A's Avatar
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    Hi,

    If its a returns quiery then ring return, cut out the passing of calls,

    Regards

  3. #3
    Moderator DavidM's Avatar
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    If you've logged a query through the proper logging feature on the support page, it will be recorded completely.

    If you pm me your quoted olq number (or invoice number if you haven't made a note of this!) then i'll try and check on the status for you.

  4. #4
    Moderator DavidM's Avatar
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    Thanks for the info - i've passed it across to expidite for you.

  5. #5
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    Cheers Dave. I'll give you a proper "thank-you" once it's sorted

  6. #6
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    • tfboy's system
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    Dave, I repackaged up the boxes and did one last ditched attempt to ensure they were still not working...

    And now they do and so does the DVI cable now I'm using a new system I put together (bought the bits from Scan of course ).

    I guess I just let the RMA lapse, but would rather confirm before I get a bad reputation


    Thanks again for chasing up.

    Regards,
    Xavier

  7. #7
    mutantbass head Lee H's Avatar
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    tfboy

    If you drop me the RMA number I can put a note on there saying that you've now fixed the issue.

    Best Regards,

  8. #8
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    Hi Lee.

    The RMA number is XXXXXX

    Thanks
    Xavier

  9. #9
    Scan Computers Steve A's Avatar
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    Sorry had to remove the RMA number


    Please PM him Directly

    Regards

  10. #10
    mutantbass head Lee H's Avatar
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    I've got the RMA number and added notes to the RMA system for you

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