Refund of Carriage on Invoice but not CC

[alexkoon]

I had an issue earlier this month when I ordered a fair bit from scan and used the wrong account to order. I was therefore charge carriage at 15+VAT. Havin posted here and spoken to someone in customer services - I was told they put through the refund on my credit card.

My credit card statement has just come through and there has been no refund - so my credit card statement has a charge of 856.26 but the invoice is 838.63.

Can someone organise my refund please? - The invoice number is 000*******.

[wesleyaldred]

Please accept my apologise for the delay i have completed the refund due to your credit card cand this will be reflected in your account within 3 working days.

[alexkoon]

Cheers - and thanks again