Order problem

[nvening]

I am having a continuing problem with my order.

I placed it and it was delayed due to the item being out of stock. I phone up and the man said it was fine now and was being sent out that night. However it did not and he had faulse information so i changed to and alternative product on friday.

The lady on the phone said it would despatch friday or saturday (or mabe monday cant remember) - It didnt.

I phoned up and was told that once again the order would be sent out tonight - good - i thought.

However i have now recieved another delayed order notice saying that the alternative product is now out of stock even though it shows as instock on your website.

Please help me sort this out! - Ill send my detials to nice scan person who helps me but afaik you are not suppose to post them??

Thanks!!!

[Carlh]

I have checked the invoice for you and everything at the moment IS showing in stock.

I shall check with the warehouse and if there are any issues I shall let you know either by phone or the OLQ that is already assigned for you Invoice.

Regards,

[nvening]

Any news as it still has not got to stage 3

[Carlh]

It still hasnt been picked

I have emailed the warehouse manager for an update on this one for you to see what the problem is .... as soon as I get a reply I shall let you know

Sorry for the delay

[Carlh]

Nvening,

I have been into the warehouse and spoken to the manager in there. The reason the goods werent picked was because the system was showing that one of the items were out of stock, this has now been corrected and the goods should be with you tomorrow

Sorry for the delay

Regards,

[nvening]

btw it still does not appear to have been picked.