RMA Question

[Clunk]

Hi,

I bought an XFX 7900gtx oem graphics card and it was delivered on friday, unfortunately, it is showing all the signs of the "bad batch" of 7900 series cards, including corrupted/pixelated/big black patches on the desktop, underclocking itself, corrupted textures in some games, lots of artifatcs, and the inability to run 3dmark06 without dying a death (bsod/complete lockup etc).

temps are fine, the pc is 100% prime stable, i have even dropped the cpu down to stock clocks to see if that made any difference. after a lot of reading last night, it seems that a lot of people are having the same isssues with the 7900gtx from a number of different manufacturers and only evga have alledgedly fixed the issue with the release of some new model numbers of cards that have a new voltage regulator fitted.

so, i was wondering, if someone could contact XFX for me today and see what they are actually doing about it (if anything), and if i will have to go through the long RMA process even though i have had the card for less than 24 hours before it went faulty.

thanks

Dave

[Steve A]

If you ring XFX with the part number they will check with there database to see if infact it is from a faulty batch, if it is then they will authorise it to be returned for a different card, but again you would need to ring XFX for this ..

Hope that helps ..

Regards

[Clunk]

even though its the oem version? do you have the number that i should ring please?

[Steve A]

09068 35 44 00 is the only UK number i have for them, and yes even if its an "OEM" card ..

Regards

[Clunk]

someone is having a laugh, an 0906 number to return a faulty item? can you ring it for me please.

part number is PV-T71F-YDLB


thanks.

[MD]

http://www.xfxforce.com/web/home.jspa use this site, Propellerheads do the support, they were fantastic when I needed to RMA an item....

Matt.

[Clunk]

thanks matt,

unfortunately, it took 3 weeks, then 2 weeks and then 3 weeks to get a reply from them last time, and i dont want to go there again. thats why i was asking someone from scan to ring them.

ill just return it to scan for a refund.

thanks.

[Philipp]

Clunk,

PM me your invoice number ill get the card back here and swapped out/refunded,

Regards

[Steve A]

Dude You avatar is seriously freaking me out .... !!!!!!!!!

[Clunk]

Clunk,

PM me your invoice number ill get the card back here and swapped out/refunded,

Regards

thanks philipp,

i spoke to Amanda earlier and she has arranged for it to be collected tomorrow.

it would be helpful to me and other people if you could find out what xfx officially say about this issue though, you might have a warehouse full of potentially useless and expensive cards.

ta.

[MD]

Glad to see the Scan guys came through - hope you get a new card soon.

Matt.

[Clunk]

card picked up yesterday, tested and found to be faulty today.....if the credit authorisation stage goes as fast as this, ill be very impressed.

and ill be even more impressed if i can find a 7900gtx that doesnt have the same fault