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Thread: Strange order delay e-mail

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    UpG
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    Question Strange order delay e-mail

    I've recently ordered some products via yourselfs. It had gotten to stage 2 (payment autorised) by yesterday evening.

    This morning i recieved an email, saying my order was delayed due to a stock shortage. The email arrived from an old email account that i no longer have registered with you. (i changed my registered email with yourselfs about 4 months ago). It said that the order was delayed until 03/08. Odd, i thought.

    Then later in the day i recieved the remaining two emails confirming dispatch (including the delayed part) to my other (current) email account.

    I assume if it mentions that the component has been dispatched in the order dispatched email then it's being sent out and isn't delayed?

    Just thought that order delayed mail was a bit random!

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    Moderator DavidM's Avatar
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    Can you PM your invoice number please?

    Thanks

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    UpG
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    Re: Strange order delay e-mail

    This has happened again.

    I've ordered a PC case, the order has been delayed and the email delay order has gone to an old email account that I no longer used (only check about once a week).

    This could be a security issue as i could reliquish that email account in the future.

    I'll pm the order/invoice number and details if needed.

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    Re: Strange order delay e-mail

    I had that issue of mails to an old address. If you raise an OLQ or ask ChrisP they can sort it out for you.
    Last edited by rabbid; 05-11-2007 at 07:54 AM. Reason: speeling ;)

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