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Thread: Order issues

  1. #1
    Gordy Gordy's Avatar
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    Order issues

    Hi

    I ordered a few bits on the 25 Apr 2006 , when I ordered them I checked they were all in stock but I got an email that evening saying the surge protector was out of stock so I cancelled the item the next day on the phone.

    I was expecting the rest to ship that day, but I got another out of stock message instead for the printer!

    Now this is a bit annoying basically the whole order is out of stock and I needed it by saturday.

    I was hoping it might get shipped yesterday but no, I got this very confusing update on my order progress.

    The real time status of your invoice is: Stage 3 of 4
    1. Invoice printed / Awaiting authorisation - 06 Apr 2006 10:45:00
    2. Payment authorised -
    3. Order picked / Awaiting despatch - 27 Apr 2006 14:35:00
    4. Order despatched

    The estimated despatch date of your order is 06 Apr 2006 for a next business day delivery, unless you have specifically requested a saturday delivery.

    Can someone look into it and see whats happening.

  2. #2
    Gordy Gordy's Avatar
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    Bump!

  3. #3
    Retail Sales Manager Chris P's Avatar
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    Sorry for the late reply,

    It seems the following items are currently out of stock on your order:-

    1 x SST/SATA2CABLE/CP01 SST CP-01 SATA2 50CM CBL BLK
    1 x EPSON/DX4850 Epson DX4850 AIW Colour

    We can amend the SATA2 cable to the LN 12374 at the same cost for you. The printer has been re-ordered and I will chase this up with my Purchasing dept on Tuesday for you.

    It seems we had limited stocks of the printer at the time the order was processed due to the Surge protector being out of stock as we do not part pick E-orders the Printer was not allocated to your order.

    I apologies for the delay on this order so far, as soon as we receive a lead time for the Printer you will be informed immediately.

    Regards.

  4. #4
    Gordy Gordy's Avatar
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    Ok thanks for chasing that. I will check on tuesday to see whats in stock and go from there.

    Cheers Chris

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