Disappointed with scan

[trex2002]

I purchased all the components for a new PC from Scan on the Monday 4th and received the items. It seems that the motherboard had a fault and was dead on arrival so I raised an RMA last Monday 11th for the faulty part to be replaced. The motherboard was confirmed faulty on Wednesday the 13th so I phoned up Wednesday to see if they could ship the items out to me for Thursday as the item was in stock. This didn’t happen so I phoned again twice on Thursday to see if they could ship the items for Friday which again didn’t happen. I then spoke to Phil the RMA supervisor to see if they would send me a my parts for delivery on Saturday at there cost which they refused so I ended up paying £23 for delivery and waited in Saturday morning for the parts and again they didn’t turn up so I phoned up again and was told the parts were not despatched despite paying an extra £23. The Scan website is now saying the items will not be despatched till Tuesday which I don’t think is acceptable. This has now taken a week to ship me a replacement part that is in stock if I had placed an order on Wednesday it would have been delivered before the weekend. I have now been without my Main PC for two weeks now and am still waiting.

[trex2002]

My RMA status has now moved from Complete back to the beginning of requesting. Can DavidM look into this.

RMA number <Removed>

Thanks

[wesleyaldred]

Please accept my sincere apologies for the delay you have experienced, I have verified that the RMA did not ship on Friday due to a system error occuring in the despatch stage of the process. As Despatch were completing this after 5:30 when the support staff finished, they were unable to resolve the issue and meet the deadline to enable a Saturday delivery. I have of course refunded the fee charged for the Saturday delivery.

We have raised a new despatch invoice to allow the parcel to complete through the despatch system and this will go with City Link tonight.

[trex2002]

Thank you for your response. Please can you confirm that the items were despatched and PM me the tracking information as this is not available under my account section.

Thanks

[wesleyaldred]

They have despatched I will PM you the relevant information.

[trex2002]

The items have just arrived. Thank you for your help in chasing this up.