Weekend order - No confirmation email or order history

[Listy2021]

Hi,

I placed an order yestarday night for a couple of items on the "Today Only" offer (an e6300 & P5B Deluxe WiFi) but have not received any email confirmation of my order and there's no listing of it in my order history.

So I'm a tad worried that my order has gone a bit wonky, will it have gone through OK (seemed fine when I placed it, etc.)

Cheers

[LuNi9]

the same has happened here.....well sorta...

i placed an order earlier today... but i want to cancel it... but i cant find out how.... and then i find the money has already been taken out of my account! :O

[5aboy]

its normal for weekend orders to not be confirmed until monday.
if you want to cancel, they have a special page on their website through their contact us page, thatll let you cancel (theres a special box for cancellations).


i felt the same when i placed my order recently for 2 hdd and 2 hdd coolers, but its ok! totally normal!

[Listy2021]

I thought that would be the case 5aboy, cheers for the info

[cotswoldcs]

I placed an order and made a mistake with one item. I can't find out how to change the order or even cancel the entire order. Can you help as I can't see how to do it either.

[DavidM]

Yes, on "MyAccount" it does say:

"Important note: We do accept orders 24/7 through our online ordering system - however if you have ordered over the weekend please bear in mind your order may not update through email confirmations, Parcel Tracking or My Account section until midday on Monday."

[LuNi9]

Parcel Tracking or My Account section until midday on Monday."


yes, but by then it might have already been shipped :S:S and i need to cancel it asap!

[Chris P]

Orders cannot be shipped on a Saturday, only from Monday when the order is confirmed by E-mail so there is no problem.

I will track your details once I am in the office for you and then we can amend/cancel the order for you

Regards

[Chris P]

LuNi9 / Listy2021

I have PM'd your invoice numbers through. Please contact Customer Services on - 0870 755 4747 ( Option 1 ) to amend your order

Regards