Urgent Returns Issue...

[streetster]

hup, any news guys?

[neonplanet40]

streetser instead of relying on the forums for an instant update why dont you ring them?

[Mark@SCAN]

Apologies for the delay, i am still looking into the query and deciding upon the best action to take with regards to the replacement item you have been sent.

I appreciate your patience

Regards

[Mark@SCAN]

Streetster,

Please check your hotmail inbox you will find i have forwarded details for the return of the replacement sent. From the details you have provided i would agree that the replacement sent is not a suitable/fair replacement for the faulty item returned. Once the item has been collected by us and returned to SCAN i will ensure you are sent a brand new replacement.

Apologies for any inconvenience caused.

Regards

[streetster]

streetser instead of relying on the forums for an instant update why dont you ring them?

because i'm a student and that involves spending money, plus its not the most urgent thing in the world, but I dont want it getting ignored

Streetster,

Please check your hotmail inbox you will find i have forwarded details for the return of the replacement sent. From the details you have provided i would agree that the replacement sent is not a suitable/fair replacement for the faulty item returned. Once the item has been collected by us and returned to SCAN i will ensure you are sent a brand new replacement.

Apologies for any inconvenience caused.

Regards

Thanks Mark, I will endeavour to get the item sent off tomorrow

[Andeh13]

because i'm a student and that involves spending money

yeh, just wanted to back you up with that. 08.. number arnt covered by my mobile contract so calling scan adds more to a bill that is already stretched to breaking point.

Student life FTW!

[BigBry]

You can always (easily) look up their landline version that is covered by many mobile contracts.

[streetster]

why would i want to use up my free minutes with scan? this thread leaves a (potentially) much better record of my conversation with scan, and other people can see that they're resolving the problem ok

[streetster]

hi again,

just checking the RMA status and it says that a guy called Daryl tested it today but didnt find a fault... can you check this out?


Mark

[DavidM]

Actually you do not need to ring to contact the returns team... simply use the facility here: http://web6.scan.co.uk/Support/Query.ASP?QueryType=R

[Mark@SCAN]

hi again,

just checking the RMA status and it says that a guy called Daryl tested it today but didnt find a fault... can you check this out?


Mark

Hi

I've just checked and can confirm a replacement will be sent. Because the RMA tracking site only gives two options for the tester i.e. ''faulty'' or ''not faulty'' it doesn't really have an option for goods being returned which are neither but just need swapping...if that makes sense?

In any case i can confirm a replacement will be shipped to you as soon as possible.

Thanks for your paitience

Regards

[streetster]

Hi Guys,

Just checked the website, and looks like the VF900 is out of stock.. is there an ETA on when you will get it back in stock, or is there any chance I could be sent the 'Zalman VF900-CU LED' (LN15806), if it is going to take a long time.

Also can i point you at the thread i made here regarding my two (2!) faulty Seagate 7200.10's - do you want them back for testing, if so can i have an RMA number pretty please

[streetster]

bump